Full-Time Night Registration Clerk

Surepoint Medical Centers; Mesquite (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Sign on bonus

Job summary

Surepoint Medical Centers in Mesquite, TX seeks a patient-focused customer service representative to greet and assist patients, enter demographics accurately, and verify insurance while communicating financial responsibilities clearly.

The role includes collecting payments, handling calls, and providing medical records per patient requests, all while maintaining HIPAA guidelines and exceptional service under pressure.

Qualifications

• 1–2 years of Customer Service experience.
• Strong communication with patients and families.
• Ability to work in a high-pressure environment.
• Basic math and payment processing skills.

Responsibilities

• Stand up and greet patients, register them, and provide assistance with superior service.
• Accurate data entry of demographic and financial information.
• Verify insurance eligibility and communicate patient financial responsibilities.
• Collect co-pays, co-insurance, and set up payment plans.
• Answer phones, take messages, and return voicemails.
• Provide Medicaid/Medicare or other records per requests while following HIPAA.

Skills

Customer service

Communication

Team player

HIPAA awareness

Tools

Printer/ Copier/ Fax

Multi-line phone system

Calculator

Job description

$2,500 Sign on Bonus!

$2,500 Sign on Bonus!

Position Summary

Primarily responsible for effective customer service for all facilities, patients, vendors, insurance companies, referral sources and co-workers by utilizing excellent, in-depth knowledge of company policies and procedures and insurance.

General Purpose

Customer relations; accurate posting of data entry and batch/cash drawer balancing; time management; efficient verification of insurance plans and effectively communicating to patients their financial responsibility.

Role Qualifications

Must partner with clinical and management team to provide patients and their families with excellent service.

Essential Job Functions

Every effort has been made to make your job description as complete as possible. However, it in no way states or implies that these are the only duties you will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment to the position.

Position Responsibilities

• Stand up and greet, register, instruct and provide general assistance to patients while providing superior customer service and respect to patients and families.
• Accurate data entry of demographic and financial information into computer system.
• Effectively verify and communicate to patients and their family insurance eligibility, filling, collections and payment responsibilities.
• Collections: Correctly collect co-pays, co-insurance, deductibles and set up payment plans.
• Answer phones, take messages and return voicemails with a smile.
• Medical Records: Following appropriate HIPAA guidelines provide medical records to primary care providers, insurance carriers, referred providers and patients per patient request.
• Assist in an emergency by performing CPR and provide documentation as needed.
• Basic typing and computer proficiency
• 1 – 2 years of Customer Service experience
• Strong team player
• Maintain current American Heart Association BLS certification
• Ability to work independently and with the public in a high-pressure environment while maintaining excellent customer service.
• Flexibility with schedule; including day, evening and weekend hours as needed.
• Basic math skills and accurately process money transactions
• Experience with office equipment: multi-functional printer/copier/fax, multi-line phone system, calculator.
• Ability to trouble shoot equipment errors.

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Physical Demands: While performing the duties of this job, the employee is occasionally required to use hands to handle or feel objects, tools or controls; walk; sit; stoop; reach; balance; talk or hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include distance vision, color vision, peripheral vision, close vision, depth perception and the ability to adjust focus. Employee must be able to perform CPR and maintain current BLS certification.

Work Environment: While performing the duties of this job, the employee may be exposed to some chemical hazards as described in materials safety data sheets and in accordance with OSHA standards. The noise level in the work environment is usually minimal.