PRN Patient Flow Command Center Supervisor

Harris Health System, Inc.; Bellaire (TX); On-site; USD 70,000 - 110,000; Full time

Job summary

Harris Health System is seeking a PFCC Supervisor to lead centralized patient admissions, transfers, and bed assignment across its hospitals and network. This role manages off-shifts and holidays, works with hospital leadership, and ensures patient flow efficiency and EMTALA compliance.

The position emphasizes clinical leadership, staff coaching, and collaboration with internal teams and external facilities to maintain high-quality care in Harris County, Texas.

Qualifications

• RN license in Texas (active)
• BLS/ACLS or equivalent certification
• Five years clinical experience including transfers/care management
• Three years of management/leadership experience
• Strong communication and collaboration skills
• Knowledge of medical terminology and patient flow processes

Responsibilities

• Coordinate systemwide patient admissions, transfers, and bed assignments
• Oversee off-shift and holiday operations in PFCC
• Ensure EMTALA compliance and escalation when needed
• Collaborate with hospital leadership and external facilities
• Provide coaching and development for staff on patient flow
• Align care delivery with policy and quality standards

Skills

Verbal communication

Analytical abilities

Medical terminology

Education

Bachelor of Nursing

Master's degree in Nursing (preferred)

Job description

Harris Health is the public healthcare safety-net provider established in 1966 to serve the residents of Harris County, Texas. As an essential healthcare system, Harris Health champions better health for the entire community, with a focus on low-income uninsured and underinsured patients, through acute and primary care, wellness, disease management and population health services. Ben Taub Hospital (Level 1 Trauma Center) and Lyndon B. Johnson Hospital (Level 3 Trauma Center) anchor Harris Health's robust network of 39 clinics, health centers, specialty locations and virtual (telemedicine) technology. Harris Health is among an elite list of health systems in the U.S. achieving Magnet® nursing excellence designation for its hospitals, the prestigious National Committee for Quality Assurance designation for its patient-centered clinics and health centers and its strong partnership with nationally recognized physician faculty, residents and researchers from Baylor College of Medicine; McGovern Medical School at The University of Texas Health Science Center at Houston (UTHealth); and The University of Texas MD Anderson Cancer Center.

At Harris Health, we prioritize the well-being of our most valuable asset--our people--ensuring a culture of compassion, collaboration and excellence in serving Harris County's most in need. With integrity and accountability at our core, we commit to 'leading with love', embodying our dedication to quality care, education, and a steadfast respect for every individual's contribution to our mission.

Job Summary

The Patient Flow Command Center (PFCC) Supervisor is accountable for the systemwide centralized coordination of patient admissions, transfers, and bed assignment across Harris Health. The PFCC Supervisor is a leadership role that will administrative, operational, human resource, and patient safety management in the patient flow command center off-shifts and holidays. This supervisor works closely with hospital leadership and Hospital Supervisors and serves as the system administrative resource on assigned shifts. The PFCC Supervisor oversees the seamless coordination of patient transfers, bed placement, and system throughput processes. Duties include: oversight of EMTALA compliance, oversight of all decisions related to system patient flow, escalates barriers to resolution as needed, and monitors system-wide adoption of patient placement workflows and process improvements to enhance operational efficiency and ensure smooth care transitions. This role collaborates with operational leadership within Harris Health and external facilities to enhance patient flow and achieve optimal outcomes. The Supervisor serves as a clinical resource, educator, and subject matter expert, providing coaching and fostering ongoing professional development to ensure staff are equipped to address patient flow challenges effectively. The PFCC Supervisor has the authority to: Make decisions regarding system patient placement and operational continuity, address performance management, including staff coaching and performance evaluations, and resolve conflicts and lead service recovery to support exceptional patient care and staff engagement. This role provides oversight to ensure that care delivery, quality management, and staff utilization patterns are congruent with Harris Health System policies, guidelines, and standards. The PFCC Supervisor maintains open communication with Pavilion leadership and other disciplines concerning operations and actual or potential problems; engaging Executive Administrative and departmental leadership as needed, to assure appropriate communication regarding Pavilion operations. As a member of the hospital's leadership team, this supervisor establishes a setting that supports professional practice and empowers staff to provide safe, effective, compassionate, and efficient care in collaboration with all health care disciplines. The PFCC Supervisor ensures compliance with standards established by professional organizations; national, state, and local regulatory agencies; and institutional policies and procedures. The PFCC Supervisor is accountable for operations that uphold high standards of integrity and ethical behavior.

Degrees:

• Bachelor of Nursing Degree from an accredited School of Nursing with a Bachelors degree in Nursing or related field.
• Master's Degree in Nursing or related field. Holds at least one (1) of the following in Nursing: Masters, or Doctoral degree.Preferred

Licenses & Certifications:

• Certificate Applicable professional certification in administration or relevant clinical specialty certification is to be completed within two (2) years, if not held at the time of appointment.
• Other certificates as required by unit/service.
• Basic Life Support from approved American Heart Association (AHA) or American Red Cross (ARC) Program
• Registered Nurse Current RN license or valid permit to practice professional nursing in Texas

Work Experience:

• Five (5) Years Work Experienceclinical experience, transfer center, care management, hospital operations

Management Experience:

• Three (3) Years of Management Experiencemanagement/leadership experience

Communication Skills:

• Above Average Verbal Communication (Heavy Public Contact)

Knowledge/Skills/Abilities:

• Analytical Abilities
• Medical Terminology Knowledge

Work Schedule:

• Flexible
• Holidays
• Weekends

Other Requirements:

• Personal Computer