PRN Patient Care Coordinator

Urgent Care for Children; Daphne (AL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Full benefits including health, dental

Career growth opportunities

Shift differential and premium pay

Job summary

Urgent Care for Children (UC4C) in Alabama is seeking a Patient Care Coordinator to welcome patients, handle check-in, and manage scheduling with the care team. This role supports registration, documentation, and day-to-day clinic flow in a fast-paced pediatric setting.

The ideal candidate has 1+ year in administrative/front-desk roles, familiarity with EMR systems, and strong organizational and communication skills to ensure a positive patient experience.

Qualifications

• Experience in administrative/front-desk roles in healthcare is preferred.
• Strong communication skills with patients and families.
• Ability to manage multiple tasks and prioritise in a fast-paced clinic.

Responsibilities

• Serve as the primary front desk contact, greeting patients and families.
• Manage check-in, registration, and scheduling workflows.
• Verify and maintain patient demographics and insurance in the EMR.
• Handle phone calls, documentation, and visit preparation tasks.
• Process payments and answer basic billing questions.
• Coordinate with clinicians and clinic staff to ensure smooth operations.
• Support outreach and follow-up related to scheduling and care coordination.
• Maintain a clean, organized front-office environment and assist with opening/closing routines.
• Offer cross-coverage and participate in process improvements as needed.
• Assist PCCs with back-office duties if qualified.

Skills

Front desk

Customer service

Organization

Communication

Teamwork

Education

High school diploma or GED

Tools

Microsoft Office

EMR systems

Job description

Join Team UC4C – Careers at Urgent Care for Children

Are you looking for a meaningful career opportunity in the medical field? AtUrgent Care for Children (UC4C), we are always looking for passionate and dedicated professionals to join our team.

Our clinics are staffed with pediatric-trained medical providers and compassionate support staff who work together to deliver exceptional after-hours care for children. We are proud to provide asupportive, team-oriented environment where both patients and employees feel valued.

The Patient Care Coordinator is a key administrative and front-office partner who creates a welcoming, organized, and supportive experience for patients and families from the moment they enter our clinics. Serving as the first point of contact, this role plays a critical part in ensuring smooth clinic operations, clear communication, and a positive patient experience.

The Patient Care Coordinator works closely with clinicians and care teams to support scheduling, registration, documentation, and day-to-day clinic flow. This role is ideal for someone who is detail-oriented, service-driven, and energized by supporting both people and processes in a fast-paced healthcare environment.

WHAT YOU'LL DO:

• Serve as the primary front desk point of contact, creating a welcoming and professional experience for patients and families
• Manage check-in, registration, and scheduling workflows, ensuring accuracy and efficiency
• Collect, verify, andmaintainpatient demographic and insurance information in the EMR
• Handle administrative tasks including phone calls, documentation, scheduling requests, and visit preparation
• Collect patient payments, process transactions accurately, and answer basic billing and payment-related questions.
• Communicate and collaborate with clinicians and clinic staff to support smooth clinic operations
• Support patient outreach and follow-up related to scheduling and care coordination needs
• Maintain a clean, organized front-office environment and assist with opening and closing routines
• Provide cross-coverage support, assist with training, and contribute to process improvements as needed
• For PCCs with the clinical qualifications, there is the opportunity to flex up and support the back office as needed

WHAT YOU NEED:

• High school diploma or GED required; additional education or equivalent experience is a plus
• 1+ year of experience in an administrative, front desk, customer service, or patient-facing role
• Comfort using computer systems and scheduling platforms (e.g., Microsoft Office, EMR or similar systems)
• Healthcare experience preferred
• Strong organizational skills with the ability to manage multiple priorities and maintain attention to detail
• Clear, professional, and empathetic communication skills — both written and verbal
• Ability to remain calm, flexible, and collaborative in a fast-paced environment
• Experience working with children and families is highly valued
• A proactive mindset with a commitment to accountability, teamwork, and continuous improvement

COMPENSATION & SCHEDULE:

• Clinic hours and shifts vary between the following windows:
• Huntsville & Madison: Monday-Friday 12pm to 8pm; Saturday & Sunday 8am to 6pm
• Hoover & Tuscaloosa: Monday-Friday 12pm to 8pm; Saturday & Sunday 8am to 6pm
• Trussville: Monday-Friday 10am to 6pm; Saturday & Sunday 8am to 6pm
• Daphne: Monday-Friday 12pm to 8pm; Saturday & Sunday 8am to 6pm
• Mobile: Monday-Friday 10am to 6pm; Saturday & Sunday 8am to 6pm
• Hourly pay rate based on years of experience
• Evening premium pay applies to all shifts beginning at or after 6:00 PM
• Weekend Requirement: Full-time clinicians are expected to work a minimum of four weekend shifts per month.
• Holiday Requirement: Required to participate in holiday coverage, including:
  • One enterprise-designated winter holiday
  • One enterprise-designated summer holiday
  • One designated high-impact holiday
• Holiday Premium Pay: All qualifying holiday shifts are eligible for applicable premium pay.
• PRN-specific expectations:
  • Maintain a minimum availability of three shifts per month.
  • Work at least one weekend shift per month.
  • Work at least one enterprise-designated winter holiday and one designated high-impact day during the applicable period.
  • Qualifying holiday and impact-day shifts are eligible for premium pay.
  • Maintain a high level of engagement with the organization between scheduled shifts.
  • Regularly review company emails, communications, and operational updates to remain informed and connected to the team.

WHAT WE OFFER:

• A collaborative, mission-driven workplace focused on kindness, equity, and service excellence
• Opportunities to grow within an organization that values internal development and career progression
• Supportive leadership and strong cross-functional collaboration
• Competitive compensation including shift differential and premium pay opportunities
• A role where your organizational skills and people-first approach directly impact patient experience and clinic success

Why Work at UC4C?

• A positive, inclusive workplace culture
• Competitive compensation packages
• Full benefits including health, dental, and vision
• Opportunities for professional growth and development
• The chance to make a real impact in the lives of children and families