PRN/On-call

Innovation At Work Inc; Salem (VA); On-site; USD 19,000 - 28,000; Part time

Job summary

Innovation At Work, Inc. is seeking reliable PRN/On-call Switchboard Operators to support staffing at the Salem VA Medical Center in Salem, Virginia.

You will answer and route calls, assist callers, operate multi-line systems, and support overhead paging for hospital staff, patients, visitors and emergency personnel. Morning and evening shifts with rotational weekend and holiday coverage, requiring professionalism and calm, customer-focused service in a fast-paced healthcare environment.

Qualifications

• Strong communication and telephone etiquette skills.
• High school diploma or GED required.
• Minimum of one year of experience in a switchboard, receptionist, call center, healthcare communications, customer service, or related environment.

Responsibilities

• Answer and route incoming calls.
• Assist callers and operate multi-line telephone systems.
• Support overhead paging functions and maintain professional communication for staff, patients, visitors, and emergency personnel.

Skills

Strong communication

Telephone etiquette

Education

High school diploma or GED

Job description

Description

Innovation At Work, Inc. (IAW) is seeking reliable and professional PRN/On-call Switchboard Operators to support and cover staffing shortages, vacations, sick leave, or unexpected demand telephone operations at the Salem VA Medical Center in Salem, Virginia, without a guaranteed schedule.

This position is responsible for answering and routing incoming calls, assisting callers, operating multi-line telephone systems, supporting overhead paging functions, and maintaining professional communication support for hospital staff, patients, visitors, and emergency personnel.

This role would support morning and evening shifts and includes rotational weekend and holiday coverage.

Operators must demonstrate professionalism, attention to detail, strong customer service skills, and the ability to remain calm and effective in a fast-paced healthcare environment.

Requirements

Required Qualifications

• High school diploma or GED
• Minimum of one (1) year of experience in a switchboard, receptionist, call center, healthcare communications, customer service, or related environment
• Strong communication and telephone etiquette skills