PRN Health Unit Clerk - Med/Surg

Cleveland Clinic; Akron (OH); On-site; USD 24,000 - 34,000; Full time

Job summary

Cleveland Clinic Akron General is seeking a Health Unit Clerk to greet admitted and transferred patients, coordinate communications among families and health care staff, and support unit operations on a fast-paced 16-bed cardiac telemetry/med-surg unit. The role involves patient rounds, call-light response, admissions/discharges, and concierge services.

The position requires a High School Diploma or GED, plus at least one year in a customer service-related role and basic typing/computer skills.

Qualifications

• High School Diploma or GED required.
• One year of experience in a customer service-related role preferred.
• Prior job experience with typing or computer training or equivalent coursework.

Responsibilities

• Greet newly admitted and transferred patients to the unit.
• Coordinate communication between visitors, families and healthcare staff to enhance unit functioning.
• Respond to patient call lights to expedite appropriate follow-through.
• Make rounds on patients during hospital stay.
• Assist with processing patient admissions, transfers and discharges.
• Provide concierge service to assist patients and families with wayfinding and available resources.
• Assemble and maintain patient records and related documents.
• Troubleshoot unit devices and keep nursing stations clean and organized.

Skills

Customer service

Typing

Computer skills

Education

High School Diploma or GED

Job description

Join Cleveland Clinic Akron General where we have been providing world-class care to the community for over 100 years. At Akron General, you will work and learn from some of the best caregivers, provide and receive multitudes of support and appreciation, and create steppingstones toward a rewarding career with one of the world's most respected healthcare organizations. We strive for patient-centered care and comfort, and we are committed to serving the community and treating our patients as family.

Akron General’s 3100 Unit is a 16-bed cardiac telemetry and med/surg unit. This fast-paced unit cares for patients who require extensive ADL assistance, high-risk fall patients and patients with pneumonia, FTT, weakness, confusion, sepsis, PEG care, central lines, multiple antibiotic therapies, blood transfusions, IV push/cardiac drip titration medications and tracheostomies. Many of these patients are transfers out of the MICU/SICU and, occasionally, neuro overflow patients. This unit has a strong focus on IV push, limited cardiac drips and chest pain testing/monitoring.

As a Health Unit Clerk (HUC) on the team, you will greet newly admitted and transferred patients, helping facilitate a healing and supportive environment. You will coordinate communication between visitors, families and healthcare staff to enhance unit functioning and organization. Your role is vital in enhancing the patient experience and ensuring operational efficiency. In this role, you can also explore professional development opportunities to further develop your skills, advance to higher positions or seek additional education.

A caregiver in this position works varying days/evenings from 7:00AM – 3:30PM or 3:00PM – 11:30PM.

A caregiver who excels in this role will:

• Perform administrative and clerical duties.
• Conduct an in-person greeting and welcome newly admitted and transferred patients to the unit.
• Respond to patient call lights in a manner that expedites appropriate follow through as needed.
• Make rounds on patients throughout their hospital stay.
• Communicate with and facilitate communication between patients, families, other departments and healthcare team members regarding patient care.
• Assist with processing patient admissions, transfers and discharges.
• Provide concierge service to assist patients and families with wayfinding and directing them to available resources.
• Assemble and maintain patient medical records and other documents related to patient care.
• Troubleshoot equipment such as call system, portable phones, WOWs and other unit devices.
• Keep nursing stations clean and organized.
• Complete mandatory education and training.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED
• One year of experience in a customer service-related role
• Prior job experience with typing or computer training or equivalent coursework

Preferred qualifications for the ideal future caregiver include:

• Microsoft Office experience

Physical Requirements:

• Requires full range of motion, manual and finger dexterity and eye-hand coordination.
• Requires frequent data entry, standing and walking for extensive periods of time.
• Requires normal or corrected speech, hearing and vision.
• Requires some exposure to communicable disease or body fluids.

Personal Protective Equipment:

• Follows Standard Precautions using personal protective equipment as required.

Pay Range

Minimum hourly: $20.75

Maximum hourly: $20.75

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).