Patient Service Representative

The University of Kansas Health System; Kansas City, Northern (KS, KY); Hybrid; USD 32,000 - 42,000; Part time

Job summary

The University of Kansas Health System in Kansas City is seeking a Part-Time Patient Service Representative (PSR) to support ambulatory clinic operations, including greeting, check-in, insurance verification, and MyChart processing.

Responsibilities include scheduling, pre-visit coordination, check-in/out, and post-visit follow-ups, with emphasis on patient experience and accurate data entry in EMR and Epic Cadence.

Qualifications

• High School Graduation or GED required.
• 1+ year of customer service or health care experience preferred.
• Ability to maintain patient confidentiality.

Responsibilities

• Pre-Visit Scheduling: schedule referrals, in-person or telehealth, using Epic Cadence and understand appointment types.
• Check-In: handle high-volume front desk duties and collect copays and signatures.
• Post-Visit: schedule follow-ups and ensure proper clinic coverage.
• General: participate in huddles, follow policies, and support patient experience initiatives.

Skills

Customer service

Communication

English proficiency

Education

High School Diploma

GED

Tools

Epic Cadence

MyChart

EMR

Job description

Position Title Patient Service Representative Varies - Part Time Bell Hospital, Quivira Medical Pavilion A 12000 W. 151st St.

Position Summary / Career Interest: The Patient Service Representative (PSR) is an important member of the physician's care team and critical for creating a pleasant and seamless patient experience within an ambulatory clinic. This work role is responsible for front desk operations including greeting and checking in customers and visitors, answering calls, copay collection, completing MyChart and EMR (Electronic Medical Record) appointment requests, processing external medical records and helping the physician care team prepare for their daily patient appointments. May assist with checking patients out and scheduling follow up activities as needed.

Responsibilities and Essential Job Functions

Pre-Visit Scheduling

Schedule internal and external incoming department referrals. Schedules in person appointments, telehealth visits, surgeries, procedures and/or ancillary services using Epic Cadence decision trees. Maintains extensive knowledge of appointment types, locations, providers, and specialties. Works to achieve a coordinated patient itinerary sometimes consisting of multiple appointments. Responsible for registration of patient during the scheduling process, including entering demographics, insurance verification, completing the Medicare Secondary Payer Questionnaire (MSPQ), scanning and document preparation, updating documentation and processing of referrals/order/appointment requests. Preauthorization of clinic specific visits and procedures as needed. Assist patient with MyChart activation and support, including how to complete check-in online prior to the appointment.

Standard Check-In

Responsible for high volume patient clinic check in/out and phone reception – following health system standards. Secures patient signatures for consent and financial forms. Follows and completes all standard registration documentation and scanning process in the Health System EMR. Responsible for collecting all point of service collections due per the EMR generated patient estimate including copay, co-insurance, and deductibles. Assist patient with MyChart activation and support. Responsible for outpatient clinic direct rooming. Responsible for supporting patient through self-check-in utilizing MyChart and the EMR.

Post-Visit (Check-out/Follow Up Scheduling)

Schedule follow up internal and external diagnostic and therapeutic orders creating a patient itinerary based on provider orders. Assist patient with MyChart activation and support. Ensure proper front desk coverage until last patient is dismissed from the clinic.

Standard Responsibilities

Attends and participates in department clinic daily huddles and process improvement initiatives. Understands patient experience performance expectations for ease of scheduling appointment, degree to which you were informed of delays, likelihood to recommend practice, courtesy of front desk and staff worked together for your care. Supports both front desk and scheduling (telephone and MyChart) workflows. Establishes and maintains productive working relationships with providers and the clinical care team. Has a working knowledge of patient related policies and procedures as well as an understanding of the University of Kansas Health System services and programs. Follows the Health System standard apparel policy. Effectively communicates Health System Policies to patients and patient advocates. Familiarity with insurance coverage types (HMO, PPO, VA, Medicare) Expected to provide coverage at alternate locations to help meet critical staffing level needs, as delegated by management. Supports and participates in patient experience initiatives including marking campaigns and event registration. Responsible for daily maintenance of workspace and following environmental health cleaning guidelines according to Health System policy and procedures. Responsible for following personal protective equipment (PPE) guidelines according to Health System policy and procedures. Expected to complete necessary training and successfully pas 30-60-90-day quality assessments. Remains in clinic until last patient is checked out and any follow-up visits are scheduled. Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department. These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience

High School Graduate or GED. 1 or more years customer service or health care experience Ability to maintain patient confidentiality.

Preferred Education and Experience

College coursework completed towards an Associate’s or Bachelor’s Degree Clerical, registration and/or customer service experience within a health care setting.

Preferred Language Skills

If bilingual-Documented proof of competencies via language proficiency assessments

Knowledge Requirements

Ability to read, write, speak, and understand English. Basic computer skills including Microsoft Excel, Word, Outlook, and Teams High level of customer service skills focusing on problem resolution

Time Type: Part time

Job Requisition ID: R-57410

We are an equal employment opportunity employer without regard to a person’s race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information.

About The University of Kansas Health System

As part of the region’s premier academic medical center, The University of Kansas Health System in Kansas City is a world-class healthcare provider and destination for complex care and diagnosis. We are driven by our commitment to service, continuous improvement and to the highest degree of excellence. Collaboration between physicians, nurses, researchers, educators and other professionals who share their expertise leads to exciting discoveries and life-changing treatments for the people we serve.