PRN Emergency Room Registration Clerk/AM & PM Shift

Surepoint Medical Centers; Denton (TX); On-site; USD 21,000 - 25,000; Part time

Benefits offered by this job

Comprehensive benefits package

401(k) matching

No out-of-pocket ER costs

Paid lunches

Night and weekend shift differentials

Flexible scheduling

ACLS, PALS, and BLS certification

Job summary

Surepoint Medical Centers in Denton, TX is seeking a part-time, hourly front desk representative to deliver exceptional patient service. You will handle registrations, data entry and insurance verification for multiple facilities, with opportunities to work across locations.

The role requires 1–2 years of customer service experience, strong communication, and maintaining BLS certification. Flexible scheduling and a supportive team environment are offered.

Qualifications

• 1–2 years of Customer Service experience.
• Maintain current American Heart Association BLS certification.
• Strong communication and interpersonal skills.

Responsibilities

• Register and assist patients at the front desk with courteous service.
• Enter demographic and financial information accurately.
• Verify and communicate insurance eligibility and responsibilities to patients.
• Collect co-pays, coinsurance, deductibles and set up payment plans.
• Answer phones, take messages and return voicemails with a smile.
• Provide medical records to appropriate providers per patient request, following HIPAA.
• Assist in an emergency by performing CPR and document as needed.
• Operate office equipment and basic math in daily transactions.

Skills

Customer service

Data entry

Phone etiquette

Team player

Tools

Multi-line phone system

Calculator

Computer literacy

Job description

Location: Denton, TX

Employment Type: Part-Time | Hourly

Shift: AM shift & PM Shift available!

Why Join Surepoint Medical Centers?

At Surepoint Medical Centers, we believe in taking care of the people who take care of our patients! Join a supportive, team-oriented environment where your contributions are valued and you have opportunities to grow.

What We Offer:

• Comprehensive benefits package, including a matching 401(k)
• No out-of-pocket ER care costs for employees and their families at all Surepoint facilities
• Paid lunches
• Night and weekend shift differentials for additional earning potential
• Flexible scheduling with opportunities to work across multiple Surepoint locations
• Free ACLS, PALS, and BLS certification classes for employees

Position Summary: Primarily responsible for effective customer service for all facilities, patients, vendors, insurance companies, referral sources and co-workers by utilizing excellent, in-depth knowledge of company policies and procedures and insurance.

General Purpose: Customer relations; accurate posting of data entry and batch/cash drawer balancing; time management; efficient verification of insurance plans and effectively communicating to patients their financial responsibility.

Role Qualifications: Must partner with clinical and management team to provide patients and their families with excellent service.

What you'll do:

• Stand up and greet, register, instruct and provide general assistance to patients while providing superior customer service and respect to patients and families.
• Accurate data entry of demographic and financial information into computer system.
• Effectively verify and communicate to patients and their family insurance eligibility, filling, collections and payment responsibilities.
• Collections: Correctly collect co-pays, co-insurance, deductibles and set up payment plans.
• Answer phones, take messages and return voicemails with a smile.
• Medical Records: Following appropriate HIPAA guidelines provide medical records to primary care providers, insurance carriers, referred providers and patients per patient request.
• Assist in an emergency by performing CPR and provide documentation as needed.
• Basic typing and computer proficiency
• 1 – 2 years of Customer Service experience
• Strong team player
• Maintain current American Heart Association BLS certification
• Ability to work independently and with the public in a high-pressure environment while maintaining excellent customer service.
• Flexibility with schedule; including day, evening and weekend hours as needed.
• Basic math skills and accurately process money transactions
• Experience with office equipment: multi-functional printer/copier/fax, multi-line phone system, calculator.
• Ability to trouble shoot equipment errors.

Physical Demands and Work Environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Physical Demands: While performing the duties of this job, the employee is occasionally required to use hands to finger, handle or feel objects, tools or controls; walk; sit; stoop; reach; balance; talk or hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include distance vision, color vision, peripheral vision, close vision, depth perception and the ability to adjust focus. Employee must be able to perform CPR and maintain current BLS certification.

Work Environment: While performing the duties of this job, the employee may be exposed to some chemical hazards as described in materials safety data sheets and in accordance with OSHA standards. The noise level in the work environment is usually minimal.