PRN Admissions & Care Coordination Counselor

Acadia Healthcare; Memphis (TN); On-site; USD 52,000 - 78,000; Full time

Job summary

Acadia Healthcare in Memphis, TN seeks a clinical professional to facilitate admissions, conduct intake assessments, and oversee utilization reviews to ensure the most appropriate level of care and efficient use of patient benefits and resources.

The role requires a Master's degree in social services or an RN and 1+ year of mental/behavioral health experience. Expect collaboration with medical and psychiatric teams, pre-admission work, and comprehensive documentation.

Qualifications

• Master's degree in a social services field (psychology, counseling, social work, sociology, health administration, nursing) or RN.
• One or more years’ experience in mental/behavioral health working with individuals in a clinical or observational capacity preferred.

Responsibilities

• Respond to inquiries about the facility within facility policy timeframes.
• Ability to develop therapeutic relationships with patients and families.
• Perform benefit eligibility to ensure patient benefits are active at the time of admission. Communicate benefit eligibility to the business office and the patient or significant other.
• Collaborate with facility medical and psychiatric personnel to ensure appropriate recommendations regarding pending referrals.
• Coordinate admission and transfer from referral sources and between levels of care within the facility.
• Maintain knowledge of milieu management.
• Communicate projected admissions to designated internal representatives promptly.
• Ensure all clinical information from referral sources or patients is received prior to patient admission.
• Schedule and complete pre-admission assessments, consult with the admitting physician and communicate disposition recommendations.
• Possess skill in preparing and maintaining medical record documentation for payor authorization.
• Complete initial pre-authorization for treatment and admission within payor guidelines.
• Admit the patient to the registration and accounting system; complete admission and consent forms.
• Demonstrate a positive, empathetic, and professional attitude toward customers; address complaints and prioritize patient safety.
• Coordinate care for patients not being admitted and ensure appropriate follow-up care and referrals.
• Demonstrate urgency related to patient safety and provide excellent customer service.
• Conduct safety checks and ensure supervision as noted or per guidelines.

Job description

Acadia Healthcare in Memphis, TN seeks a clinical professional to facilitate admissions, conduct intake assessments, and oversee utilization reviews to ensure the most appropriate level of care and efficient use of patient benefits and resources.

The role requires a Master's degree in social services or an RN and 1+ year of mental/behavioral health experience. Expect collaboration with medical and psychiatric teams, pre-admission work, and comprehensive documentation.