Private Pay Home Care Staffing Coordinator

Always Compassionate Home Care; Melville (NY); On-site; USD 58,000 - 65,000; Full time

Job summary

Always Compassionate Health in New York is seeking a Private Pay Staffing Coordinator to manage caregiver staffing operations for private pay clients and ensure dependable caregiver coverage.

The role partners with Private Pay leadership, intake, scheduling, and payroll to deliver personalized care and timely staffing decisions. A background in home care staffing and strong client relations is preferred.

Qualifications

• Bachelor’s degree in Healthcare Administration, Business Administration, Human Resources, or related field preferred.
• Proven experience as a Staffing Coordinator, Scheduler, Care Coordinator, or similar position.
• Experience working in private duty home care, home care staffing, healthcare operations, or a related environment preferred.
• Knowledge of caregiver staffing practices and home care operations.
• Experience coordinating PCA/HHA caregivers preferred.
• Strong customer service and relationship management skills.
• Excellent organizational and time-management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong communication, problem-solving, and decision-making skills.
• Ability to work independently while collaborating with multiple departments.
• Maintains professionalism and confidentiality when handling client and employee information.

Responsibilities

• Manage daily staffing needs for private pay clients and ensure appropriate caregiver coverage.
• Coordinate caregiver placements based on client preferences, care needs, schedules, and geographic location.
• Partner with Private Pay Intake and Operations teams to ensure smooth transition of new clients into services.
• Communicate with clients and families regarding staffing needs, caregiver introductions, schedule updates, and service concerns.
• Maintain strong relationships with caregivers to support engagement, availability, and retention.
• Assist with caregiver recruitment efforts to support private pay staffing demands and open cases.
• Coordinate caregiver onboarding requirements, including required documentation, training, and compliance completion.
• Monitor staffing schedules and proactively address coverage gaps, call-outs, and caregiver availability issues.
• Collaborate with scheduling teams to ensure accurate assignments and timely staffing changes.
• Maintain accurate records of caregiver availability, assignments, client preferences, and staffing activity.
• Assist with resolving client and caregiver concerns while escalating issues appropriately to leadership.
• Track staffing metrics, open cases, caregiver utilization, and coverage trends.
• Communicate updates and staffing reports to Private Pay leadership.
• Partner with payroll to ensure accurate reporting of caregiver hours and staffing changes.
• Ensure compliance with company policies, HIPAA regulations, and applicable employment requirements.
• Provide exceptional customer service to private pay clients, families, and caregivers.

Skills

Staffing coordination

Scheduling

Customer service

Communication

Time management

Education

Bachelor’s degree in Healthcare Administration or related field

Tools

Scheduling software

HRIS systems

Database systems

Job description

Always Compassionate Health in New York is seeking a Private Pay Staffing Coordinator to manage caregiver staffing operations for private pay clients and ensure dependable caregiver coverage.

The role partners with Private Pay leadership, intake, scheduling, and payroll to deliver personalized care and timely staffing decisions. A background in home care staffing and strong client relations is preferred.