Private Manufacturing Program Manager

Stuller, Inc.; Lafayette (LA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Wellness program

Job summary

Stuller, Inc. is seeking a Private Manufacturing Program Manager within the Customization and Customer Experience teams.

You’ll guide new business opportunities from discovery through onboarding, aligning manufacturing solutions to client goals and ensuring a seamless, consultative experience. Ideal candidates have strong communication, business acumen, and organizational skills, with experience in development, account management, or project management, and proficiency in Salesforce and MS

Qualifications

• Bachelor's degree or equivalent in education/experience.
• Experience in business development, account management, project management, or customer-facing roles.
• Strong communication, presentation, and relationship-building skills.
• Excellent organizational skills with attention to detail and follow-through.
• Ability to manage multiple priorities while delivering high-level customer service.
• Strong problem-solving and decision-making abilities.
• Self-motivated and able to work independently and with teams.
• Proficiency with Microsoft Office applications (Excel, PowerPoint, Outlook).

Responsibilities

• Lead customer discovery conversations to understand objectives and manufacturing requirements.
• Evaluate project submissions and guide opportunities through vetting to determine workflow.
• Manage Salesforce and online project submissions for successful launches.
• Prospect and onboard high-potential customers and design opportunities within Custom Manufacturing.
• Collaborate with Development and Production Managers to align timelines, estimates, specs, and expectations.
• Support pricing model development and estimate calculation tools with leadership.
• Develop and maintain customer journey strategies for onboarding, engagement, and long-term success.
• Coordinate with Marketing, Analytics, CAD/CAM, Customer Experience, and Customer Segments to drive growth.
• Monitor pipeline health and identify opportunities for future growth.
• Prepare and deliver weekly reports on project performance and metrics.
• Present insights and results to internal stakeholders.

Skills

Business development

Account management

Project management

Customer success

Communication

Organization

Multi-priority handling

Salesforce

Education

Bachelor's degree

Tools

CRM (Salesforce)

MS Office (Excel, PPT, Outlook)

Job description

Join our Customer Experience team and be part of a dynamic environment where you’ll help jewelers worldwide create unforgettable moments for their customers! As a member of the Customization department, you’ll work with a wide range of customization options, from minor style adjustments to fully personalized designs, allowing you to help jewelers craft one-of-a-kind pieces tailored to their clients! As a Private Manufacturing Program Manager, you will serve as the first point of contact for new and unassigned business opportunities, guiding customers through discovery, project qualification, and onboarding. This role focuses on understanding customer goals, identifying the best manufacturing solutions, and creating a seamless experience from initial inquiry through project launch. Success in this position requires strong communication skills, business acumen, organization, and a consultative approach to customer relationship management.

Key Responsibilities

• Lead customer discovery conversations to understand business objectives, product opportunities, and manufacturing requirements.
• Evaluate project submissions and guide opportunities through the vetting process to determine the appropriate project tier and workflow.
• Manage Salesforce and online project submissions, ensuring complete and accurate information for successful project launches.
• Prospect and onboard high-potential customers and design opportunities within the Custom Manufacturing business.
• Partner with Development and Production Managers to align project timelines, estimates, specifications, and customer expectations.
• Collaborate with leadership to support pricing model development and estimate calculation tools.
• Develop and maintain customer journey strategies that support onboarding, engagement, and long-term customer success.
• Partner with cross-functional teams including Marketing, Business Analytics, CAD/CAM, Customer Experience, and Customer Segments to create targeted growth initiatives.
• Monitor and maintain a healthy opportunity pipeline while identifying opportunities for future growth and business expansion.
• Prepare and deliver weekly reports on project performance, timeline targets, and business development metrics.
• Present customer journey insights, project updates, and business performance results to internal stakeholders.

Basic Qualifications

• Bachelor's degree or equivalent combination of education and relevant professional experience.
• Experience in business development, account management, project management, customer success, or a related field.
• Strong communication, presentation, and relationship-building skills.
• Exceptional organizational skills with strong attention to detail and follow-through.
• Ability to manage multiple priorities while maintaining a high level of customer service.
• Strong problem-solving and decision-making skills.
• Self-motivated with the ability to work independently and collaboratively.
• Proficiency with Microsoft Office applications, including Excel, PowerPoint, and Outlook.

Preferred Qualifications

• Three or more years of experience in business development, account management, customer success, or project management.
• Experience working in a manufacturing, product development, wholesale, retail, or custom production environment.
• Experience using Salesforce or other customer relationship management (CRM) platforms.
• Experience managing customer onboarding and long-term account growth strategies.
• Strong analytical skills with experience reporting on pipeline performance, business metrics, and project outcomes.
• Passion for building long-term customer relationships and identifying opportunities for business growth.

Summary

Stuller is the jewelry industry's largest manufacturer, supplier, and technology developer in North America. With a customer base spanning the globe, we serve jewelry professionals through an unmatched selection of quality products, expert and friendly service, and the fastest delivery. We are powered by our employees, their creativity, their energy, and their commitment to creating exceptional experiences.

We are committed to our employees' comprehensive health and happiness. Our award-winning wellness initiatives and benefits help Stuller to stand out as one of the top employers in Louisiana.