Private Investigator

Insight Global; Mesa (AZ); On-site; USD 45,000 - 75,000; Full time

Job summary

A leading company in transportation and logistics is seeking a Court Support Supervisor in Mesa, AZ. This mid-senior level role involves overseeing operations, guiding a team, and ensuring quality service. Candidates should have a Bachelor's degree, an Arizona PI license, and strong analytical and communication skills.

Qualifications

• Bachelor's degree or equivalent work experience required.
• Arizona Private Investigator License required.
• Strong analytical skills and attention to detail.

Responsibilities

• Oversee daily operations and guide the Court Support Team.
• Conduct quality audits and prepare for court cases.
• Implement training programs and handle escalated customer issues.

Skills

Analytical skills

Customer service processes

Communication

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

17 hours ago Be among the first 25 applicants

This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$45,000.00/yr - $75,000.00/yr

Type: Contract to hire

PR: 45-70K

Job purpose

The Court Support Supervisor is responsible for overseeing the daily operations of all programs including:

· Analyze queue and operational metrics to identify trends and areas of improvement.

· Guide, monitor, and lead the Court Support Team, ensuring individuals are motivated, and working together to achieve operational goals.

Duties and responsibilities

· Conduct one-on-one/team meetings to address concerns, provide updates, and set goals.

· Perform quality audits and run reports to track team performance and identify areas for improvement.

· Expertise in all processes related to Verra Mobility Systems, including event ingestion, camera operations, hearings, and court support, while serving as an Expert Witness as needed.

· Testify honestly and honorably in a court of law as to what occurred.

· Prepare properly for the court cases, which may include researching system maintenance histories, case histories, etc.

· Maintain a high level of knowledge regarding changes in city equipment such as yellow light timing and signage.

· Mandatory travel is required to provide court testimony on the functionality and legality of speed and red-light cameras while collaborating with prosecutors, police, and court officials.

· Develop and deliver training programs for new hires and ongoing training for current staff.

· Handle escalated customer issues and provide solutions to complex problems.

· Monitor metrics and service level agreements (SLAs) to ensure targets are met.

· Facilitate all communication between customers, team members, and other departments to ensure alignment and transparency.

· Identify and implement solutions for any customer-related issues or complaints, collaborating with team and/or other teams as required.

· Ensure alignment with Business Requirements and company standards.

· Implement changes to enhance efficiency, reduce costs, and improve customer satisfaction.

· Additional tasks as assigned.

Qualifications

· Bachelor’s degree or equivalent work experience

· Intermediate to advanced computer skills using Microsoft Office (Word, Outlook, SharePoint, and Excel).

· Excellent communication, both verbal and written.

· Strong knowledge of customer service processes and best practices.

· Proven track record of achieving performance targets and improving customer service.

· Strong analytical skills and attention to detail.

· Arizona Private Investigator License required.

· Flexibility to accommodate travel requirements with minimal notice.

· Make sound decisions and accept/act upon constructive feedback.

· Adhere to professional behavioral expectations and the ability to work collaboratively with different groups, customers, and departments.

· Must be able to operate effectively and reliably in the office and/or at home.

· Drug Tests, Background Checks, and Fingerprints are required.

· Capable of sitting or standing for extended periods will be a requirement.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management

• Industries

  Transportation, Logistics, Supply Chain and Storage

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