Private Duty Community Liaison/Marketer

Companion Health Services LLC; Guthrie (OK); On-site; USD 45,000 - 65,000; Full time

Job summary

Companion Health Services LLC seeks a Community Liaison to grow billable caregiving hours by building and maintaining relationships with hospital discharge planners, physicians, skilled nursing facilities and community organizations. This field-based role focuses on generating a steady pipeline of new client admissions through in-person visits.

The position requires cultivating referral partnerships across healthcare and community sectors, tracking activity and collaborating with care teams to

Qualifications

• Bachelor’s degree in business, marketing or communications preferred, or equivalent experience.
• Two years in sales/marketing and referral development; healthcare sales desirable.
• Excellent sales, communication and customer service skills.
• Positive and joyful attitude.
• Good computer skills.
• Reliable transportation, valid driver’s license and auto insurance.

Responsibilities

• Visit referral sources in person weekly to build relationships and referrals.
• Develop partnerships with hospitals, physician practices, senior living communities, Home Healths, Hospices.
• Cultivate legal and financial referrals (estate/trust attorneys, fiduciaries, wealth managers).
• Cultivate community referrals (churches, Chambers of Commerce, Alzheimer’s/ALS/Parkinsons groups).
• Represent the agency at community events to raise brand awareness.
• Provide training to referral sources on value of private duty care.
• Track referral source contacts and outcomes in the referral/visit log.
• Collaborate with care coordinator to convert referrals into billable hours.
• Report activity and pipeline status weekly.

Skills

Sales/marketing

Education

Bachelor’s degree in business/marketing/communications

Job description

COMPANION AT HOME COMMUNITY LIAISON/MARKETER

JOB TITLE: Community Liaison

REPORTS TO: Assistant Administrator

SUMMARY: The Community Liaison is a field-based role responsible for growing billable caregiving hours by building and maintaining relationships with referral sources — hospital discharge planners, physicians, skilled nursing and assisted living facilities, case managers, and community organizations. This person spends the majority of their week in person, not behind a desk, generating a steady, reliable pipeline of new client admissions and increased billable hours.

ORGANIZATIONAL DUTIES AND RESPONSIBILITIES:

• Comply with all applicable laws;
• Conduct affairs in accordance with the highest ethical standards;
• Support the company goals and avoid conflicts of interest;
• Strive to attain the highest standards for all aspects of patient care;
• Provide equal opportunity and respect the dignity of all employees;
• Maintain appropriate levels of confidentiality and privacy of all information;
• Maintain a relationship of integrity with each payer source;
• Conduct all business practices with honesty and integrity; and
• Ensure a secure workplace conforming to all regulations regarding occupational health and safety.

JOB-SPECIFIC DUTIES AND RESPONSIBILITIES:

• Conduct in-person visits to referral sources on a weekly, recurring basis, building relationships that translate into consistent referral flow.
• Identify and cultivate new referral partnerships with healthcare related referral sources like; hospitals, physician practices, senior living communities, Home Healths, Hospices, etc.
• Identify and cultivate new referral partnerships with legal and finance referral sources like; estate & trust attorneys, long term care fiduciaries, wealth managers and financial planners.
• Identify and cultivate new referral partnerships with community referral sources like; churches, Chambers of Commerce, Alzheimers Association, ALS Associations, and Parkinsons Associations.
• Represent the agency at community events, health fairs, and lunch-and-learns to build brand awareness.
• Provide training and education to referral sources on the general value of private duty care and the specific value our agency brings to customers and referral sources.
• Track all referral source contacts, visit cadence, and outcomes in the agency's referral/visit log.
• Partner with care coordinator & scheduler to ensure referrals convert quickly and reliably into billable hours, protecting the agency's reputation with referral sources.
• Report on visit activity, new leads, and pipeline status to both one-on-one with supervisor and in weekly team meetings.

RELATED DUTIES:

• Attends and participates in one-on-one meetings, weekly team meetings and monthly staff meetings.
• Within departmental parameters, exhibits excellent customer service, decision-making and problem-solving skills.
• Effectively prioritizes and coordinates job tasks for maximum productivity.
• Perform additional tasks as assigned by supervisor or Administrator.

MINIMUM REQUIREMENTS:

• Bachelor’s degree in business, marketing or communications preferred, or a combination of education and experience.
• Two years experience in sales/marketing and referral development; health care facility or medical related sales experience highly desirable.
• Demonstrated superior sales, communication and customer service skills.
• Positive & joyful attitude.
• Good computer skills.
• Reliable transportation, current driver license and current auto insurance.

SALARY LEVEL: Exempt

PHYSICAL AND SENSORY REQUIREMENTS:

• Ability to read, write and converse in English.
• Ability to communicate with staff, residents, families, vendors, support agencies and others.
• Ability to remain calm and composed under stress.
• Bending, lifting, grasping, fine hand/eye coordination, pushing/pulling, prolonged sitting/standing.
• Ability to respond to auditory stimulation.
• Quantitative/mathematical ability (addition, subtraction, multiplication, division, standard measurements).
• Ability to evaluate/interpret information and make independent judgments/decisions within job position parameters.