Private Duty Care Billing/Collections Specialist

Phoenix Home Care; Springfield (MO); On-site; USD 37,000 - 42,000; Full time

Job summary

Phoenix Home Care is seeking a billing specialist to handle billing and collections in our Springfield, Missouri office. The role requires timely claim submission, error recognition, and diligent follow-up with payers and clients.

You will work under Revenue Cycle Management, ensuring HIPAA compliance and clear communication with peers and administration. The position is in-office and non-remote, with a pay range of $18–$20 per hour.

Qualifications

• Previous billing/collections experience preferred
• Self-motivated and able to work independently or in a team
• Ability to multitask and stay organized
• Maintain a professional, courteous attitude
• Experience with medical billing and payer rules is a plus

Responsibilities

• Submit claims in a timely manner according to payer regulations
• Recognize and update pre-billing errors
• Ensure proper follow-up using ARs and EOBs
• Communicate with clients and colleagues via phone/email
• Handle billing inquiries from clients and families
• Operate standard office equipment and maintain records

Skills

Billing

Collections

Self-motivated

Team and independence

HIPAA compliance

Job description

This candidate is responsible for delivering quality services in a timely manner. The specialist must possess a great working attitude while exercising accountability and professionalism in a fast-paced environment. This role reports to Revenue Cycle Management.

Pay Range: $18-$20/hr

In Office Position in our Springfield, Mo office. This is NOT remote.

Billing and Collections Responsibilities

• Understanding of LTC and Special Payer Regulations
• Submit claims in a timely manner according to payer regulations
• Recognize and update pre-billing errors
• Ensure proper follow-up using AR (Aging Reports), EOBs (Explanation of Benefits), and/or other correspondence
• Recognize payment errors using payer-contracted rates
• Abide by HIPAA regulations
• Communicate well with peers and administration
• Contact clients LTC and/or Special Program Payers via phone/email
• Answer client/family concerns in regard to billing/payments via incoming phone calls/emails
• Perform other duties as assigned

Payment Responsibilities

• Understanding of payment regulations
• Submit patient invoices
• Process weekly payments via client list or client request
• Recognize payment errors using payer-contracted rates
• Abide by HIPAA regulations
• Communicate well with peers and administration

Qualifications

• Previous experience in billing/collections preferred
• Self-motivated
• Ability to work independently as well as in a team
• Interdepartmental communications
• Ability to multitask and stay organized
• Willing to take on new tasks
• Operate standard office equipment
• Basic bookkeeping skills
• Ability to communicate and work well with others
• Maintain a professional, courteous attitude
• Experience with medical billing and/or medical payer rules

We’re taking the journey with you, creating a New Beginning!

Our mission is to offer New Beginnings and meaningful opportunitiesto our caregivers and clinicians while providing home care services to our clients built on innovation, skill, and Christ-like values of compassion, honesty, and patience.