Private Dining Server

Raffles; Boston (MA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Discounted rates for Accor employees

Comprehensive benefits package

Development opportunities

Job summary

Raffles Boston is seeking a Private Dining Server to deliver outstanding service in a luxury hotel setting. You will set up and deliver guest orders, maintain menu knowledge, and respond to guest requests with attentiveness and care.

Ideal candidates will have a High School diploma and at least 2 years of F&B experience in a luxury environment, along with excellent English communication skills. The role requires flexibility and the ability to work AM/PM shifts, weekends, and holidays.

Qualifications

• High School diploma or equivalent.
• Excellent reading, writing and oral proficiency in English.

Responsibilities

• Provide high quality service to guests in an attentive, courteous and efficient manner.
• Set up and deliver guests' orders and requests.
• Maintain thorough knowledge of menus and current specials in applicable outlets.
• Work in a tidy and organized manner.
• Ensure overall guest satisfaction.

Skills

Customer service

Communication

English proficiency

Education

High School diploma or equivalent

Job description

• Compensation: USD 16.69 - USD 18.54 - hourly

Company Description

Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team member. This commitment begins the instant a prospective colleague connects with us and extends throughout their entire journey with the hotel.

Job Description

The Private Dining Server is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner. He/she is also responsible for setting up and delivering guests orders and requests.

• Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
• Have a thorough knowledge of menus and current specials in applicable outlets.
• Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner.
• Work in a tidy and organized manner.
• Some instances may require cash handling.
• Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist.
• Ensure that all PrivateDining equipment is well maintained.
• Service guests to the standard PrivateDining steps of service.
• Breakdown PrivateDining tables and linen in the dish room according to established standards.
• Be familiar with fire extinguishers, locations and know how to use them.
• Receive and deliver food and beverage orders and while offering a distinctive dining experience.
• Submit daily requisitions of items needed for the operation.
• Ensure overall guest satisfaction.
• Other duties as assigned.

Qualifications

Education & Experience:

• High School diploma or equivalent.
• Excellent reading, writing and oral proficiency in the English language.
• 2 years food and beverage serving and/or related food and beverage experience at a luxury hotel or restaurant.

Physical Requirements:

• Flexible and long hours sometimes required.
• Medium work - Exerting up to 50 pounds of force occasionally, and /or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand for the entire shift.
• Must be able to maneuver and travel with an PrivateDining table or service tray.
• Available to work AM, PM, Weekends and Holidays.

General Requirements:

• Must be able to effectively communicate, both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Raffles Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Raffles Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply com
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Maintain a friendly and warm demeanor at all times.

Additional Information

• Hourly Wage: Intro rate at $16.68- wage after 90-dayprobationary period at$18.54
• Employee benefit card offering discounted rates in Accor worldwide for you and your family.
• Excellent Company benefits including medical, dental, vision and life insurance.
• Personalized development opportunities across Accor's extensive brand portfolio.
• Ability to make a difference through our Corporate Social Responsibility activities

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