Director of In Room Dining

Fairmont; New York (NY); Sur place; USD 90 000 - 105 000; Plein temps

Résumé du poste

The Plaza, a Fairmont managed hotel in Midtown Manhattan, seeks a Manager, In Room Dining to lead the IRD team and deliver five-star guest service. Reporting to the Director of Food and Beverage, you will ensure service standards, verify orders, manage the menu knowledge, and collaborate with hotel leadership on amenities and budgets.

Prior IRD leadership in luxury hotels is essential. Join a landmark property offering a competitive package: $90,000–$105,000 annually plus $8,000–$10,000 bonus

Qualifications

• Experience leading Food & Beverage operations required.
• Strong communication and organizational skills.
• Experience with POS systems.
• Reliable and able to work under pressure.
• Team player with guest-focused approach.

Responsabilités

• Lead the In Room Dining team and ensure service standards.
• Oversee accuracy of food orders and uniform policy.
• Collaborate with hotel leadership on amenities and menus.
• Balance budget and revenue opportunities.
• Address guest concerns with five-star service.

Connaissances

Food & Beverage leadership

POS system experience

Microsoft Windows

Excellent communication

Interpersonal skills

Reliability

Under pressure

Teamwork

Guest focus

Formation

University/College degree in a related discipline

Outils

POS software experience

Description du poste

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Be a part of the historic castle on the park, The Plaza, A Fairmont Managed hotel, a timeless landmark capturing memories since 1907. Located in the heart of midtown, The Plaza now features 282 luxury hotel rooms and suites, the elegant Champagne Bar as well as the legendary Palm Court, New York City’s premier destination for afternoon tea. The Plaza offers the Five Diamond standard of excellence and sophistication while offering an authentically local and unrivalled experience for our guest.

Job Description

Our guests are always at home at Fairmont Hotels & Resorts – and their In Room Dining experience is no exception. Your leadership strengths as Manager, In Room Dining ensure successful operations and the consistent delivery of not only memorable cuisine, but also of outstanding guest service.

Reporting to the Director of Food and Beverage, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Lead and manage the In Room Dining team and ensure service standards are followed
• Must be able to multi-task is a high work paced environment.
• Check food orders for accuracy and quality
• Ensure IRD staff work in full uniform and meeting Hotel grooming policy.
• Work with hotel leadership on creativity of special amenities and alike
• Monitor and react to all department issues with urgency and professionalism.
• Address guest concerns at a five star level
• Consistently train Colleagues to helpimprove overall service and standards
• Complete weekly, monthly Forbes five star audits and LQA audits
• Balance operational, administrative and Colleague needs
• Conduct regularly scheduled departmental meetings
• Maximize revenues by communicating regularly with the Food and Beverage teams to implement agreed upon strategies and practices
• Have full knowledge of all In Room Dining menus
• Manage the departmental budget
• Follow outlet policies, procedures and service standards
• Follow all safety and sanitation policies when handling food and beverage
• Assist in other outlets as needed
• Other duties as assigned

Compensation: $90,000 - $105,000 per annum

Bonus Potential: $8K - $10K

Qualifications

• Previous Food & Beverage leadership experience required
• Previous point of sale system experience required
• Computer literate in Microsoft Window applications required
• University/College degree in a related discipline an asset
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Additional Information

All your information will be kept confidential according to EEO guidelines.

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