Private Club Concierge: Elite Member Experience Lead

Martis Camp; Truckee (CA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Scholarship Opportunities

Retail Spa and Golf shop discounts

Ambassador Recognition Activities and

Free Ambassador Fitness, Golf & Tennis

Work Tango Recognition and Incentive

Job summary

Martis Camp is seeking a Camp Concierge in Truckee, CA to deliver high‑touch service to Members and guests while coordinating front desk operations. You will work with multiple departments to ensure a seamless, exclusive private club experience guided by the Club’s standards.

The role emphasizes relationship building, proactive guest care, and efficient information distribution, with support from the Communications Manager.

Qualifications

• Bachelor’s degree in Hospitality, Business Administration, Communications or related field preferred.
• 1+ year of concierge/front desk/hospitality/customer service experience preferred.
• Proficiency with Microsoft Office and reservation/CRM systems preferred.
• Bilingual in English and Spanish preferred.

Responsibilities

• Answer incoming calls, emails, and in-person inquiries professionally.
• Provide information, directions, and assistance to Members and guests.
• Manage reservations and access across Club amenities and departments.
• Anticipate needs and deliver personalized, high-touch service.
• Maintain accurate logs and support front desk operations.

Skills

Customer service

Hospitality

Communication skills

Bilingual English/Spanish

CRM systems

Reservation systems

Microsoft Office

Education

Bachelor’s degree in Hospitality, Administration, or Communications

Tools

CRM software

Reservation software

Microsoft Office Suite

Job description

Martis Camp is seeking a Camp Concierge in Truckee, CA to deliver high‑touch service to Members and guests while coordinating front desk operations. You will work with multiple departments to ensure a seamless, exclusive private club experience guided by the Club’s standards.

The role emphasizes relationship building, proactive guest care, and efficient information distribution, with support from the Communications Manager.