Private Client Stylist — Luxury Fashion & Concierge

Goop; Santa Monica (CA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Equity

Commission & bonus plan

Goop discounts

Job summary

goop is seeking a Private Client Stylist for our flagship store in Santa Monica. You will set the standard for elevated styling and luxury client experience, bringing the goop experience to life in-store, nurturing long-term client relationships, and growing the customer base for GWYN, our in-house fashion line.

You will lead client appointments, develop creative strategies for client growth and retention, and collaborate with internal teams to ensure accurate product information and a seamless

Qualifications

• 3+ years in luxury retail, styling, or customer service.

Responsibilities

• Provide expert styling across goop’s luxury categories—fashion, beauty, wellness, and home to create a seamless and elevated client experience.
• Manage client inquiries and support with product recommendations, returns, and exchanges, while actively converting walk-in traffic.
• Deliver personalized, high-touch service that builds loyalty and inspires clients to return.
• Collaborate with cross-functional teams to ensure accurate product information and resolve customer issues for a smooth shopping experience.
• Track key performance indicators (KPIs) to uphold service excellence and achieve individual sales goals that drive overall store success.
• Maintain and grow a personal client book, identifying high-potential guests and deepening engagement through thoughtful, tailored recommendations.
• Support store operations and sales as requested by the Store Manager.

Skills

Luxury retail

Client books

Communication skills

Styling

Team leadership

Sales-driven

Client relationships

Tools

Shopify

NetSuite

Seer

Job description

goop is seeking a Private Client Stylist for our flagship store in Santa Monica. You will set the standard for elevated styling and luxury client experience, bringing the goop experience to life in-store, nurturing long-term client relationships, and growing the customer base for GWYN, our in-house fashion line.

You will lead client appointments, develop creative strategies for client growth and retention, and collaborate with internal teams to ensure accurate product information and a seamless