Private Client Relationship Manager

Citizens

Woburn (MA)

On-site

USD 77,000 - 95,000

Full time

14 days+

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Benefits offered by this job

Comprehensive medical, dental, and vision coverage

Retirement benefits

Flexible work arrangements

Education reimbursement

Wellness programs

Job summary

A leading bank in Woburn is looking for a Private Client Relationship Manager to engage with affluent clients and provide personalized financial advice. Responsibilities include acquiring new clients, growing deposits, and enhancing client relationships. Ideal candidates will have 3–5 years in banking or wealth management, experience with high net-worth clients, and the required financial licenses. This full-time role offers a competitive salary and comprehensive benefits.

Qualifications

3–5 years of banking or wealth management experience.
Experience with affluent and high net-worth clients.
Required licenses: SIE, Series 6 (or 7), Series 63 (or 66).

Responsibilities

Acquire and onboard new affluent clients.
Grow net deposits and investments.
Provide high-touch client experiences.

Skills

Client relationship management

Financial planning

Sales initiative

Communication skills

Education

Bachelor’s degree

Tools

Salesforce CRM

Job description

2 days ago Be among the first 25 applicants

Citizens Private Client Relationship Manager (PCRM)

Overview

At Citizens, our mission is to help clients, colleagues and communities reach their potential. We do this through a distinguished client‑centric culture with a mindset of continuous improvement and always enhancing our capabilities. Citizens Private Client provides personalized, world‑class financial planning and advice to help clients achieve their financial goals through a culture of continuous coaching, professional development, and ongoing practice management support.

As a PCRM, you will engage directly with affluent and high‑net‑worth clients to exceed their expectations by thinking long term, doing the next right thing, and collaborating with colleagues. PCRMs partner with Wealth Financial Advisors and Certified Financial Planners® (CFPs), creating the Citizens Private Client team.

Primary Responsibilities

Acquire and onboard new affluent and high‑net‑worth clients into a book of business through outbound calling and in‑branch or partner introductions.
Grow net deposits, investments, and lending balances by executing comprehensive discovery and financial planning conversations, understanding a client’s financial goals, and presenting personalized strategies aligned with each client’s objectives.
Deepen and retain client relationships through proactive outbound engagements based on life events, financial triggers, and other insights.
Provide exceptional, high‑touch client experiences.
Engage Wealth Advisors and Certified Financial Planners to help clients reach their financial goals.
Partner with colleagues in other lines of business including Retail, Business Banking, Mortgage and Wealth to provide clients a seamless experience across Citizens.
Leverage Salesforce CRM to track activity.

Measures of Success

Growth in net new investment assets in collaboration with Wealth Partners.
Growth in new deposits including checking, savings, and CD balances.
Growth in lending units and balances through mortgages, home equity lines, and securities‑based lending.
Client satisfaction survey results.

Qualifications

Bachelor’s degree (preferred).
3 – 5 years of banking, wealth management or other relevant equivalent experience.
Experience working with affluent and high net‑worth clients.
Required licenses: SIE, Series 6 (or 7) and Series 63 (or 66) licenses at the time of hire. Life, Health, and Accident Insurance licenses can be obtained within a specified timeline after hire.
Demonstrated success in a client‑centric, initiative‑taking sales environment.
Experience establishing and maintaining relationships with clients and internal partners.
Knowledge of industry regulatory requirements to ensure a sound control environment.
Excellent written and verbal communication skills.

Hours & Work Schedule

Hours per week: 40
Work schedule: Monday‑Friday; potential Saturday hours

Pay Transparency

The salary range for this position is $77,000 – $95,000 per year, plus an opportunity to earn additional incentive earnings. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time‑off policy exceeds the mandatory, paid sick or paid time‑away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.

Some job boards have started using job‑seeker‑reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Why Work for Us

At Citizens, you’ll find a customer‑centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

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