Privacy Operations Program Manager

EngineersOfAI; United States; On-site; USD 120,000 - 160,000; Full time

Job summary

Stripe is seeking a Privacy Program Manager to own end-to-end privacy programs at scale. You will drive data subject requests, PIAs/DPIAs, records of processing activities, transfer impact assessments, and cookie compliance, ensuring regulatory readiness and auditable operations.

You will collaborate with Privacy Legal and Privacy Engineering to translate global privacy requirements into practical ops across the company.

Qualifications

• 5+ years of demonstrated privacy program management and scaling cross-functional programs.
• Excellent collaboration and communication skills for diverse audiences.
• Experience with GDPR, CCPA, LGPD, and PIPEDA; US privacy laws a plus.
• Hands-on with PIAs/DPIAs, ROPA, and data_subject request workflows.
• Ability to analyze complex problems and drive regulatory-ready processes.

Responsibilities

• Own end-to-end privacy programs such as DSRs, PIAs/DPIAs, ROPA, TIAs, and cookie compliance.
• Identify improvements and leverage AI tooling to automate routine tasks.
• Create auditable privacy documentation, playbooks, and customer response libraries.
• Collaborate with Privacy Legal and Privacy Engineering to handle user requests.
• Serve as primary contact for incoming privacy requests and manage Jira run tickets.

Skills

Privacy program management

Cross-functional collaboration

Privacy laws (GDPR/CCPA/LGPD/PIPEDA)

PIAs/DPIAs

ROPA

Tools

Jira

Job description

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The Privacy Operations team is a pivotal part of the global privacy program at Stripe. Our vision is operational excellence—a team that is proactive, streamlined, and deeply embedded in the way Stripe works. Privacy Operations is the authoritative operational hub for privacy processes, enabling high-quality privacy experiences for users and data subjects, and owning clear and auditable documentation for internal stakeholders and external regulators. We partner with Privacy Legal and Privacy Engineering to protect user data.

What you'll do

In this role, you'll own the programs central to how Stripe handles privacy at scale. You'll drive end-to-end management across data subject requests, privacy impact assessments, records of processing activities, transfer impact assessments, and cookie compliance, making day-to-day decisions that keep operations regulatory-ready and auditable. You'll also identify where processes can be tightened or automated, and build the documentation and tooling that make the team's work consistent and sustainable.

You’ll work as a key connector between Privacy Legal, Privacy Engineering, and cross-functional partners across the company, translating global privacy requirements into practical operations. As a primary point of contact for incoming privacy requests, you’ll handle triage and routing, and build the playbooks and response libraries that allow the team to deliver high-quality, consistent privacy experiences for Stripe users and for the regulators who depend on clear, auditable records.

Responsibilities

• Own end-to-end program management across core privacy programs such as data subject requests (DSRs), PIAs and DPIAs, records of processing activities (ROPA), transfer impact assessments (TIAs), and cookie compliance, making day-to-day operational decisions, enforcing processes to ensure regulatory readiness, and measuring compliance at scale
• Identify and implement process improvements, including leveraging AI tooling to automate routine tasks, developing structured workflows to sustain quality standards, and maintaining accurate, auditable program records including playbooks and process documentation
• Create and maintain clear, auditable privacy documentation, including privacy assessments, program playbooks, and customer response libraries, to provide scalable, consistent privacy operational support
• Work with Privacy Legal and Privacy Engineering to fulfill user requests, build and deepen expertise on global privacy and data-protection requirements, and elevate novel or complex requests with appropriate context and documentation
• Rotate through the team's weekly runner model as the primary point of contact for incoming privacy requests, routing across intake channels and managing Jira run tickets

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 5+ years of demonstrated privacy program management and a proven track record of operationalizing and scaling cross-functional organization-wide programs from the ground up
• Excellent collaboration, communication, and relationship-building skills, and the ability to convey complex ideas succinctly to all audiences
• Demonstrated experience with privacy legislation such as GDPR, CCPA, LGPD, and PIPEDA. Experience with US state legislation, HIPAA, and GLBA is a plus.
• Hands-on experience with privacy impact assessments (PIAs and DPIAs), data subject request workflows, records of processing activities (ROPA), or other core privacy program operations
• Ability to analyze complex problems to identify root c