Prisma Access Engineer

Entelligence; United States; On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Competitive base salary

Medical, dental, vision and life insurance

Vacation and sick time

Matching 401(k) program

Job summary

A technology solutions company in the United States is seeking a Prisma Access Engineer to support clients by providing technical advice and support. The role involves managing technical issues, providing configurations and troubleshooting guidance, and collaborating with multifunctional teams to enhance cybersecurity practices. Candidates should have hands-on experience with Prisma Access or Global Protect, knowledge in network security, and a desire to adapt and learn in fast-paced tech environments.

Qualifications

• Experience with Prisma Access or Global Protect is required.
• Familiarity with Application Performance Monitoring and network performance.
• Ability to analyze packet captures and troubleshoot network issues.

Responsibilities

• Provide technical support to customers and partners.
• Manage cases to resolve and track issues efficiently.
• Publish technical documentation in the Knowledge Base.

Skills

Hands-on experience with Global Protect or Prisma Access

Application Performance Monitoring expertise

Packet capture analysis/fault isolation

Network Security experience (IPS/IDS, ZBFW, NGFW)

IP Routing protocol expertise (BGP, OSPF, EIGRP)

Implementation of Legacy WAN solutions

Desire to learn and thrive in dynamic environments

Job description

Entelligence is seeking a Prisma Access Engineer to support our Customer’s clients. The successful candidate must be able to work in a cross‑functional environment and interact with representatives from Entelligence, the Customer, and the end‑user.

The Prisma Access Engineer will regularly participate in technical discussions with multifunctional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Providing quick thinking and support to the client and ensuring the fast assistance they need to keep their environments secure.

Responsibilities

• Provide Technical Support to customers and partners
• Provide configurations, troubleshooting, and best practices to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow‑ups are completed in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.

Job Requirements

• Hands‑on experience with Global Protect or Prisma Access
• Application Performance Monitoring expertise – Response time metrics, Application identification
• Packet capture analysis / fault isolation and remediation
• In‑depth knowledge and deployment experience of Remote Access technologies
• Network Security experience (IPS/IDS, ZBFW, NGFW)
• In‑depth IP Routing protocol expertise (BGP, OSPF, EIGRP)
• Implementation of Legacy WAN solutions (MPLS, Leased Line, Frame Relay, Satellite, Internet VPN, ECMP, DMVPN)
• Desire to learn on your feet and thrive on the bleeding edge of networking

Benefits

• Competitive base salary
• Medical, dental, vision and life insurance
• Vacation, sick time and paid holidays
• Matching 401(k) program