Prism Trainer/Help Desk Specialist

Verdantas; Washington (District of Columbia); Ibrido; USD 100.000 - 120.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible Work Environment

Paid Parental Leave

Medical

Dental

Vision

Life and AD&D Insurance

Short-Term and Long-Term Disability

401(k) with Company Match

Paid Time Off + Holidays

Descrizione del lavoro

Verdantas is hiring in Washington, DC for a role focusing on PRISM system support and end-user training. You will learn the system quickly, log issues and changes, and develop training materials to empower users.

The position involves delivering engaging training sessions both in person and online, with a strong emphasis on effective communication and problem solving. The ideal candidate has at least 3 years of experience with Unison PRISM, familiarity with PRISM 7.4, and a proven ability to

Competenze

• Excellent written and verbal communication skills.

Mansioni

• Grasp system and interface quickly to effectively interact with the end-user community.
• Log and ensure 100% of user issues, change requests and inquiries in the ticket system and resolve promptly.
• Develop training materials, user manuals, job aids, and training modules to support PRISM usage.
• Deliver engaging training sessions to end-users, in-person and virtually, covering PRISM functionalities.
• Diagnose and resolve PRISM issues through conversations with end users.
• Provide user training in PRISM, at least 3 years preferred.

Conoscenze

Communication skills

PRISM Unison

PRISM 7.4

End-user training

Issue diagnosis

Training material development

Training sessions delivery

User support & ticketing

Strumenti

Unison PRISM

PRISM 7.4

Descrizione del lavoro

Welcome to Verdantas, where innovation meets sustainability, and your career finds purpose! At Verdantas, we’re redefining environmental consulting and sustainable engineering through our use of cutting‑edge modeling and digital technology and our genuine commitment to people. Our work spans high‑growth sectors like water resources, resilient land use, energy transformation, and civil infrastructure. Our commitment to excellence, across more than 90 offices, is championed by a team of over 2,000 experts, scientists, engineers, geologists, and technical specialists, embedded in a people‑focused culture, prioritizing the well‑being of our employees, clients, and the communities we serve. We partner with clients to deliver smart, data‑driven solutions to complex environmental and infrastructure challenges. We don’t just solve problems; we help shape a more sustainable future. Join a people‑first culture that values your well‑being, empowers your growth, and amplifies your impact. At Verdantas, your career goes beyond the expected, and your work helps build a better world.

Ready to shape the future of resilient communities?

Job Responsibilities include (but are not limited to):

• Need to quickly grasp and learn the system and interface effectively with the end user community.
• Be responsible for ensuring that 100% of all user generated issues, change/enhancement requests, and usage questions are logged into the ticket tracking system and resolved in a timely manner.

Required Skills and Qualifications:

• Must have excellent written and verbal communication skills.
• Must have (minimum 3 years) experience with the Unison PRISM application.
• Experience with Version 7.4 PRISM is preferred.
• Must have the ability to quickly learn and grasp the functionality of the Agency‑specific procurement application system and Ticket System.
• Must be able to diagnose and resolve PRISM issues through conversation with the end users.
• Develop training materials, including user manuals, job aids, and training modules, to support the effective use of PRISM.
• Deliver engaging and interactive training sessions to end‑users, both in‑person and virtually, covering various PRISM functionalities and modules.
• Minimum 3 years of experience in providing user training in PRISM is preferred.

Salary Range: $100,000 to $120,000

Benefits:

• Flexible Work Environment
• Paid Parental Leave
• Medical
• Dental
• Vision
• Life and AD&D Insurance
• Short-Term and Long-Term Disability
• 401(k) with Company Match
• Paid Time Off + Holidays

Verdantas strives to develop new ways to increase diversity awareness within our organization. We recruit and reward our employees based on capability and performance — regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, or physical ability. For us, it is imperative to build balanced teams from all walks of life and we believe that a diverse workforce is a stronger workforce.

Verdantas is an EOE race/color/religion/sex/sexual orientation/gender identity/national origin/disability/vet