Prior Authorization Coordinator

C4 Technical Services; Minneapolis (MN); On-site; USD 42,000 - 65,000; Full time

Job summary

C4 Technical Services in Minnesota is seeking a Prior Authorization Coordinator to manage the patient order workflow. You will follow up on authorization requests, review clinician documentation, and liaise with clinics, payers, and patients to move orders toward fulfillment.

You will maintain patient records, meet service levels, and contribute to process improvements, ensuring accuracy, efficiency, and a positive patient experience. Experience in medical devices or call centers is preferred.

Qualifications

• Required: High school diploma or equivalent and relevant work experience.
• Preferred: experience with patients, clinicians, and payers.
• Experience with medical devices, outpatient DME, insurance or revenue cycle is a plus.

Responsibilities

• Follow up on authorization requests, including initial submissions and appeals.
• Review clinician documentation for completeness and signatures.
• Liaise with clinics, payers, clinicians, and patients to progress orders.
• Maintain accurate patient records and payer portal registrations.
• Meet departmental service levels and participate in trainings.
• Support process improvements and ensure timely order processing.

Skills

data entry

order management

prior authorization

communication skills

attention to detail

team collaboration

empathy

patient experience

Education

High school diploma

Tools

FileMaker

Parachute

Job description

Job Description

The Prior Authorization Coordinator manages specific processes within the patient order. This position is responsible for checking status of authorizations/appeals with payers and contacting clinicians to obtain appropriate sign off to progress the patient’s order towards fulfillment.

** Responsibilities**

• Follow up on the status of authorization requests, including initial submissions and any subsequent prior authorization appeals.
• Review clinician documentation for completeness and appropriate signatures and partner with clinics to obtain required information.
• Serve as a liaison between the company, clinicians, healthcare teams, and patients to support order progression from intake to shipment.
• Maintain accurate patient records, payer portal registrations, and internal databases in compliance with policies and regulations.
• Meet departmental service levels, including turnaround time, while participating in team trainings and meetings.
• Support team collaboration and continuous process improvement with a focus on accuracy, efficiency, and patient experience.
• Other duties as assigned.

** Qualifications**

** Education & Experience**

Required:

• High school diploma or equivalent and relevant work experience
• 1+ years’ experience in a medical device, customer service, or call center type role.

Preferred:

• Previous experience in working with patients, clinicians, and payers.
• Previous experience working with Filemaker or Parachute.
• Previous medical device (outpatient DME), insurance, revenue cycle management, reimbursement, or customer service experience.

** Knowledge & Skills**

• Ability to accurately enter and review patient order information to ensure data integrity and compliance with established protocols.
• Capacity to effectively prioritize tasks and manage workload to meet deadlines and productivity targets in a fast-paced environment.
• Clear and concise verbal and written communication skills to interact with team members, healthcare professionals, and patients professionally and with empathy.
• Flexibility to adjust to changing priorities, processes, and procedures required to support the needs of the department and organization.
• Willingness to work collaboratively with colleagues to achieve common goals and provide support as needed to ensure the smooth functioning of the team.
• Ability to identify and resolve routine issues or elevate them appropriately to ensure timely resolution and minimize disruption to order processing workflows.
• Dedication to delivering high-quality service to internal and external customers by addressing inquiries, concerns, and requests promptly and courteously.
• Proficiency in using computer systems and software applications relevant to order management tasks, with a willingness to learn and adapt to new technologies as needed.
• Understanding of and commitment to adhering to relevant regulations, policies, and procedures governing patient order management activities.
• Demonstrated professionalism and integrity in handling confidential patient information and representing the organization positively in all interactions.

Company Description

C4 Technical Services is a forward-thinking IT, Telecom and Clinical consulting and talent solutions firm headquartered in Eagan, Minnesota, with additional offices in Sacramento, CA, Dallas, TX, and Hyderabad, India.
We serve clients across industries by delivering tailored technology solutions and connecting them with top-tier IT talent.
At C4, we combine deep technical expertise with a commitment to flexibility, cost-efficiency, and long-term impact.
Our services are built to scale with your business and evolve alongside your needs.
We support contract, contract-to-hire, and permanent placement models — allowing you to build the right team, at the right time, with the right expertise.
Learn more about how we can support your technology and staffing needs at
www.c4techservices.com

Company Description

C4 Technical Services is a forward-thinking IT, Telecom and Clinical consulting and talent solutions firm headquartered in Eagan, Minnesota, with additional offices in Sacramento, CA, Dallas, TX, and Hyderabad, India.
We serve clients across industries by delivering tailored technology solutions and connecting them with top-tier IT talent.
At C4, we combine deep technical expertise with a commitment to flexibility, cost-efficiency, and long-term impact.
Our services are built to scale with your business and evolve alongside your needs.
We support contract, contract-to-hire, and permanent placement models — allowing you to build the right team, at the right time, with the right expertise.
Learn more about how we can support your technology and staffing needs at
www.c4techservices.com