Field Service Engineer - Minneapolis, MN

EFI; United States; On-site; USD 60,000 - 75,000; Full time

Job summary

EFI in the United States seeks a Field Service Engineer to install, service, and repair EFI Inkjet printers at customer sites, collaborating with Certified Electricians during initial setup and testing.

The role requires a two‑year technical degree and at least two years in field engineering, with up to 75% travel, lifting up to 70 lb, strong customer focus, and excellent problem‑solving skills. Salary ranges from $60,000 to $75,000 USD, depending on location and experience.

Qualifications

• Minimum two-year technical degree or equivalent experience in mechanical, digital, and electronic technology.
• Minimum two years in field engineering servicing complex electro‑mechanical devices and high demand customer locations.
• Demonstrated customer management skills.
• Ability to independently manage a large service territory and assets.
• Troubleshoot electrical and mechanical problems to the component level.
• Provide telephone and email technical support to Product Service Engineers.

Responsibilities

• Un-crating, setup, and testing EFI Inkjet printers with a Certified Electrician.
• Provide initial and ongoing customer operator and printer maintenance training.
• On-site troubleshooting and repairs for complex electrical, mechanical or pneumatic issues.
• Submit detailed technical feedback via the CMS during/after visits.
• Travel up to 75% of the workweek; occasional weekend work; travel to customer sites.

Skills

Customer management

Troubleshooting

Mechanical aptitude

Field service

Communication skills

Education

Two-year technical degree

Tools

CMS systems

Job description

All of us at EFI™ are relentlessly focused on the growth and success of the print business. That’s why print providers worldwide turn to EFI to help build their brilliant future. Our worldwide team members are passionate about driving our customers’ business growth with a scalable portfolio of products, solutions, services, support, and world‑class partnerships for the manufacturing of signage, packaging, textiles, ceramic tiles, building materials, commercial print, and personalized documents with a wide range of printers, inks, digital front ends, and workflow solutions. Our unwavering commitment is to increase their profits, cut costs, improve productivity, and optimize efficiency — job after job, year after year. We’re obsessed with our customers’ success. And we believe we have the right people, technology, and experience to help businesses achieve their goals.

What You Will Do

• Includes un-crating the controller, print heads, remote cabinets, all UV components, checking electrical power and compressed air while working with a Certified Electrician, initial setup and adjustment, and thoroughly testing the printer to ensure the images it prints are up to factory standards.
• Initial and on-going formal customer operator and printer maintenance training. This includes coordination training with Inkjet customer based on customer needs. Customer training also includes assessing customer training needs and making recommendations to EFI| Inkjet customers regarding the need for additional training.
• Provide periodic on-site troubleshooting and repairs on printers that may be experiencing complex electrical, mechanical or pneumatic problems as directed by Field Service Manager and/or EFI| Inkjet customer support team.
• Provide detailed technical feedback via a EFI Inkjet Case Management System (CMS) during and after each customer visit following EFI Inkjet guidelines.
• Demanding schedule including travel up to 75% of workweek, as well as occasional weekend work to meet customer needs. This position requires driving to customer sites on a weekly basis.

This Role Might Be a Good Fit If You

• Minimum two-year technical degree or equivalent experience in mechanical, digital, and electronic technology
• Minimum two years in field engineering positions servicing complex electro-mechanical devices and high demand customer locations.
• Demonstrated customer management skills, strong commitment to customer satisfaction.
• Demonstrate ability to independently manage a large service territory (includes effective management of assets i.e. parts, tools, company information)
• Demonstrated ability to troubleshoot electrical and mechanical problems to the component level
• Demonstrated ability to provide telephone technical support and to effectively communicate (telephone and email) with Product Service Engineers (Hardware and Applications)
• Working knowledge of RIPS, color theory, Microsoft Windows and Linux operating systems and basic networking protocols
• Working knowledge of materials and chemicals used in the printing industry highly desirable.
• In‑depth knowledge of personal computers, industrial inkjet printers, large format printers and/or presses and printing applications
• Knowledge of high and low voltage wiring, capability of identifying and qualifying single phase as well as three phase power requirements
• Ability to demonstrate strong mechanical aptitude including using critical alignment tools holding tolerances of .001"
• Frequently lifting objects up to 70lb.
• Ability to work within tight spaces, crawl on hard concrete floors and physically contort to access components.

The total compensation for this position ranges from our lowest geographical market up to our highest geographical market within the United States.

$60,000-$75,000 USD

The successful candidate's total compensation will fall within the pay range listed above and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions . Compensation is localized according to an employee’s work location. Ranges are market‑dependent and may be modified in the future. The compensation range for this job is a general guideline only and not a guarantee of compensation or salary.

EFI is an “Affirmative Action/EEO/Protected Veteran/Disabled Employer”