Printer Technician

Westbury Search Group; Livermore (CA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

HSA/FSA

Life insurance

401k matching

Profit bonus program

Job summary

Westbury Search Group is seeking a device service specialist to perform proactive and reactive maintenance on HP and Xerox A3/A4 devices, manage toner and inventory, and support on-site installations and moves in Livermore. You will also handle remote triage, fleet tools, and data collection agents to ensure asset accuracy.

The role emphasizes excellent communication, analytical thinking, and familiarity with PaperCut MF; Top Secret clearance eligibility is preferred, with a competitive salary

Qualifications

• Experience with printer repair; HP and Xerox certifications preferred.
• Familiarity with IT ticketing systems (ServiceNow and EA preferred).
• Knowledge of PaperCut MF and other print solutions.
• Top Secret government clearance eligibility.

Responsibilities

• Perform proactive and reactive break/fix service on HP and Xerox A3/A4 devices.
• Manage toner replacement, inventory, and recycling processes.
• Handle remote triage, fleet management tools, and data collection agents.
• Ensure device connectivity and accurate asset control across the fleet.
• Organize on-site inventory and auto-replenishment needs.
• Order toner/parts and support new device installations, moves, and decommissions.
• Administer and support customer print solutions (PaperCut MF).
• Deliver an exceptional customer experience and provide ad hoc reporting on metrics and service insights.

Skills

Printer repair

Ticketing systems

Communication skills

Analytical skills

Microsoft 365

Tools

PaperCut MF

HP Web JetAdmin

Xerox CWW

FM Audit

Job description

Perform proactive and reactive break/fix service on HP and Xerox A3/A4 devices

Manage toner replacement, inventory, and recycling processes

Handle remote triage, fleet management tools, and data collection agents (FM Audit, Xerox CWW, HP Web JetAdmin)

Ensure device connectivity and accurate asset control across the fleet

Organize and adjust on-site inventory and auto-replenishment needs

Order toner/parts and support new device installations, moves, and decommissions

Administer and support customer print solutions (e.g., PaperCut MF)

Deliver an exceptional customer experience and provide ad hoc reporting on metrics and service insights

Requirements

Experience with printer repair; HP and Xerox certifications preferred (including A3/copier lines)

Familiarity with IT ticketing systems (ServiceNow and EA preferred)

Knowledge of 3rd-party print solutions (PaperCut MF preferred)

Strong attention to detail, follow-through, and analytical skills

Ability to obtain (or hold) a Top Secret government security clearance

Excellent communication skills, written and verbal

Professional attitude with a desire to learn and grow

Proficiency with Microsoft O365

Competitive salary ($55,000 – $85,000) + profit bonus program

Medical, dental, vision, prescription, HSA, and FSA benefits

Company-paid life insurance and 401k matching