Print Service Analyst - Powered Printing

Dairyland Power Cooperative; La Crosse (WI); On-site; USD 40,000 - 61,000; Full time

Benefits offered by this job

Health & disability benefits

Life insurance

Generous 401(k) and Pension Plans

Paid Time Off

Wellness Program

Tuition Reimbursement

Job summary

Dairyland Power Cooperative is seeking a Product/Process Specialist to serve as the main intake point for customer requests and translate requirements into configured print and document workflows. The role collaborates with utility clients, internal teams, and production to ensure accurate, timely communications and high-quality output.

The ideal candidate will have a Bachelor’s degree in a related field, strong customer service and communication skills, and experience with structured data

Qualifications

• Bachelor’s degree in Information Systems, Computer Science, Business Technology, or related field.
• Customer service experience is preferred.
• Knowledge of postal regulations is preferred.
• Ability to gather, clarify and document customer requirements accurately.

Responsibilities

• Serve as the primary intake point for customer requests and clearly capture requirements.
• Communicate with customers to gather, clarify, and confirm document and output requirements.
• Translate business requirements into structured workflows and configurations.
• Configure and monitor document composition and print workflows.
• Troubleshoot issues and resolve discrepancies in output.
• Maintain documentation for configurations and workflows and identify process improvements.

Skills

Customer service

Communication skills

Requirements gathering

Education

Bachelor’s degree in Information Systems/CS/Business Technology

Tools

Workflow tools

Document systems

SQL

Job description

Are you ready to join an organization where we focus on People First, have fun at work and make a difference in what we do? Dairyland is proud of our People First culture centered around appreciation, celebrating wins and collaboration. We’ve worked hard to ensure alignment between our culture and our processes and systems, learning and development and rewards and recognition programs. As a team, we work together to leverage the team’s diverse perspectives, ideas and experiences to deliver nothing less than the best. We are collaborative, transparent and committed to our People and their work experience, growth and professional development. Hiring Salary Range: $29.38 - 44.09 Compensation is determined by a combination of factors, including but not limited to education, work experience, and certifications. The actual offer may vary, reflecting the candidate's unique blend of experience, educational background, and skill level

PURPOSE

Powered Printing is a Dairyland Power Cooperative service bureau that provides digital print, print shop, mailing and graphics services to member and non-member clients. This role serves as the primary intake point for customer requests and helps translate client requirements into configured print and document delivery workflows. The position works directly with utility clients, internal stakeholders, print production and mailing operations to ensure customer communications are accurate, timely and high quality. This position requires strong customer service skills, technical curiosity and the ability to learn complex systems.

ESSENTIAL JOB FUNCTIONS

• Serve as the primary intake point for customer requests, ensuring all requirements are clearly captured and understood.
• Communicate directly with customers – primarily utility companies – to gather, clarify, and confirm document and output requirements.
• Translate business requirements into structured workflows and system configurations.
• Configure, execute, and monitor document composition and print workflows.
• Troubleshoot issues within processing workflows and resolve discrepancies in output.
• Collaborate with internal teams to ensure quality, accuracy, and timely delivery.
• Maintain documentation for configurations, workflows, and process standards.
• Identify opportunities to improve processes, efficiency, and accuracy within print and document workflows.
• Continuously build expertise in document processing and automation technologies.
• Perform other duties as assigned.

MINIMUM QUALIFICATIONS

• Education & Experience: Bachelor’s degree in Information Systems, Computer Science, Business Technology, or a related field.
• Equivalent education and experience may be considered.
• Customer service experience is preferred.
• Knowledge of postal regulations is preferred.
• Training in a computer programming language or scripting tool is desirable.
• Strong customer service and communication skills, with the ability to interact professionally with external clients, required
• Ability to gather, clarify and document customer requirements accurately, required
• Strong attention to detail, organization and follow-through, required
• Ability to manage multiple customer requests, deadlines and production handoffs, required
• Analytical mindset with strong problem-solving skills, required
• Ability to learn technical systems and new software quickly, required
• Experience in print, mail, billing communications, document services or utility customer communications, preferred
• Experience working with structured customer or billing data, such as CSV, XML, JSON or similar formats, preferred
• Familiarity with workflow tools, business process automation or document composition systems, preferred
• Exposure to enterprise systems such as ERP, CRM, billing systems or customer information systems, preferred
• Basic scripting, SQL, logic-building or data mapping experience, helpful but not required
• Knowledge of postal regulations, print production standards or mailing operations, preferred

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Environmental Demands

Works indoors. Indoor work frequently occurs in a noisy environment.

BENEFITS

• Health & disability benefits (medical, dental, vision, short & long-term disability)
• Life insurance
• Generous 401(k) and Pension Plans
• Paid Time Off
• Robust Wellness Program
• New Flexible Work Program
• Tuition Reimbursement
• So much more!

Dairyland Power Cooperative is an equal opportunity employer. All applicants will be considered for employment without attention to race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

If you are an individual with disabilities who needs accommodation or you are having difficulty using our website to apply for employment, contact our HR Department at 608-788-4000.

With headquarters in La Crosse, Wis., Dairyland is a generation and transmission cooperative that provides wholesale energy for 24 electric distribution cooperatives and 17 municipal utilities in Wisconsin, Minnesota, Iowa and Illinois.

At Dairyland, we know that happy employees are the backbone of any good organization. By offering an excellent compensation and benefits package, opportunities for career growth and a supportive environment, Dairyland helps ensure a quality business and premier workplace.