Print Production Specialist

RR Donnelley; Houston (TX); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Production Coordinator to enhance client engagement and streamline the production of printed materials. In this dynamic role, you will be responsible for overseeing the manufacturing process, ensuring that client needs are met from initial contact to final delivery. Your expertise in project coordination and client relationship management will be key in providing tailored solutions and maintaining high standards of service. Join a forward-thinking company that values innovation and collaboration, where your contributions will have a meaningful impact on the customer journey and overall business success.

Qualifications

• 5+ years of client service or operational support experience in manufacturing.
• Excellent knowledge of functional areas related to the job.

Responsibilities

• Coordinate production and maintain client relations throughout the manufacturing process.
• Assess and plan major aspects of projects and provide unique solutions to client concerns.

Skills

Client Relationship Management

Project Coordination

Problem Solving

Organizational Skills

Communication Skills

Education

High School Diploma or GED

Additional Education Certification

Tools

MS Office

Google Suite

MAC Systems

Job description

Company Description

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

Job Description

Coordinate production of printed materials, or print-related services for the company's clients. Maintain positive client relations through active engagement through all stages of the manufacturing process from initial contact through the final disposition of the product.

Responsibilities:

• Assess, plan and coordinate major aspects of projects/production on their own and in conjunction with production leadership.
• Provide and/or develop unique solutions to client concerns, process improvement, invoice reconciliation, proof of deliveries, etc.
• Build and maintain client relationships.
• Ability to consult with clients & production to execute plans.
• Establish own priorities in order to meet the demands of the business.
• May mentor junior-level staff, by providing a quality review, sharing knowledge, and demonstrating expertise.
• Ensure job instructions are entered and verified in the various manufacturing systems and queued into the production schedule.
• May provide pre-sales support with clients and discuss the manufacturing capabilities and requirements needed to produce a successful job.
• May assist sales with pricing/scheduling of potential business by referring to price sheets and engaging appropriate operations departments.
• May be required to work with sales and clients on their Kitting, Warehousing and Distribution needs as required.
• Maintain a complete understanding of work performed in order to assemble appropriate paperwork for timely billing.
• May have responsibility for determining the supplies and paper needed for jobs including the use of vendors to supply components of the product.
• May assist sales in the RFP process and may have responsibility for the composition and/or copy prep of the client's products.
• Performs other related duties and participates in special projects as assigned.

Qualifications

• May possess additional education certification at this level.
• Requires excellent knowledge of the functional area(s) related to the job or good knowledge related to a professional field of work.
• Able to consistently apply applicable policies, procedures, regulations, and program objectives when carrying out the duties of the job.
• May provide oversight of work conducted by junior-level staff and/or review/audit work for accuracy.
• Requires excellent knowledge of the functional area(s) related to the job.
• Must have a working knowledge of systems such as MS Office and/or MAC as well as the Google Suite or other programs specific to the job in order to complete job duties successfully.
• Must have excellent oral and written communication skills to communicate effectively across departments when completing assignments.
• Must have strong organizational skills with the ability to manage deadlines and prioritize workload and make adjustments to meet business needs.
• Must be able to work weekends and holidays as needed.
• HS diploma or GED with 5+ years of relevant client service / administrative/operational support in manufacturing operations or office environment directly related to the duties of the job.

Additional Information

All your information will be kept confidential according to EEO guidelines.