Print Production Associate

Duncan-Parnell, Inc.; Raleigh (NC); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

PTO and Holidays

Parental Leave

Job summary

Duncan-Parnell, Inc. is seeking a Print Production Associate to coordinate customer orders from receipt through delivery. You will prepare files, operate in-house printing equipment, and perform finishing tasks while ensuring quality and accuracy.

The role emphasizes responsive customer service, organized digital files, and safe, efficient production. This position requires a high school diploma and basic computer skills, plus the ability to lift up to 50 lbs and travel to the Morrisville branch

Qualifications

• High school diploma or equivalent required.
• Basic computer proficiency including Windows, Word, and Outlook.
• Knowledge of safety rules for production operations.

Responsibilities

• Review and preflight digital files for print readiness.
• Produce large- and small-format documents using in-house printers.
• Perform finishing: binding, stapling, coil, and more.
• Scan, save, and prepare files for delivery to customers.
• Inspect output for quality and adherence to specs.
• Provide basic customer service and manage print orders in P21.
• Maintain organized workspace and follow procedures.
• Travel to Morrisville branch for coverage as needed.

Skills

Customer service

Problem solving

Organizational skills

Attention to detail

Communication

Time management

Education

High school diploma

Tools

P21 system

Microsoft Office

Windows OS

Job description

Description

The Print Production Associate supports the construction print department by coordinating customer print orders from initial receipt through final production and delivery. This role prepares and reviews digital files, operates large- and small-format printing equipment, completes a variety of finishing processes, and verifies that each job meets quality and accuracy standards. The Print Production Associate also provides responsive customer service, maintains organized electronic files and work orders, and helps ensure projects are completed safely, efficiently, and on schedule.

Essential Functions and Duties

• Review and preflight digital files to confirm accuracy, completeness, and print readiness before production.
• Produce large- and small-format documents using available in-house printing equipment.
• Complete document finishing, including stapling or screw-post binding for large-format plans and coil, GBC, staple, three-ring binder, or screw-post binding for printed materials.
• Scan hard-copy originals, save files to the appropriate server location, and prepare completed files or materials for delivery to customers.
• Inspect completed work for print quality, accuracy, and adherence to customer specifications before distribution.
• Provide basic customer service by answering and transferring telephone calls, responding to routine questions, and entering print orders in P21.
• Monitor the production email inbox, save customer files, respond to customer messages, and create accurate work orders.
• Maintain an organized, safe, and efficient production workspace and follow established operating procedures.
• Travel to the Morrisville branch to provide production coverage as needed.

Requirements

• Positive, proactive, and customer-focused approach to service.
• Dependable work habits and a strong work ethic, with the ability to work independently or collaboratively with minimal supervision.
• Accountability for personal actions, communication, work quality, and job performance.
• Sound problem-solving and decision-making skills, including the ability to assess needs, identify appropriate solutions, and resolve issues effectively.
• Strong organizational and time-management skills, with the ability to prioritize multiple assignments, meet deadlines, and follow up promptly.
• Consistent attention to detail and a commitment to accuracy and quality.
• Clear and professional verbal and written communication skills.
• Ability to learn and safely operate printing, scanning, finishing, and related office equipment.
• Ability to lift up to 50 lbs.

Education & Experience

• High school diploma or equivalent is required.
• Basic computer proficiency and the ability to use or learn core Microsoft applications, including Windows, Word, and Outlook, are required.
• Knowledge of, or the ability to learn, applicable safety rules and regulations for production operations and equipment use is required.

Other

• Commitment to supporting and following Duncan-Parnell's values, mission, policies, and practices in all interactions with coworkers, customers, suppliers, and other stakeholders is required.
• Ability to perform the essential physical tasks of the position, including sitting, standing, walking, bending, kneeling, squatting, reaching, and operating printing and office equipment, is required.

Benefits:

• Medical, dental, vision, life, and long-term disability insurance available
• Medical and dependent care FSA or HSA
• 401(k) Retirement Plan
• PTO and Holidays
• Paid Parental Leave

The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not intended as a complete list of all responsibilities, duties, and skills required. All personnel may be required to perform duties outside of their normal responsibilities as needed.

Equal Opportunity Employer, including Veterans and Individuals with Disabilities