Print Operations Program Manager II

ICON Technology; Austin (TX); On-site; USD 90,000 - 150,000; Full time

Job summary

ICON Technology in Austin, TX is seeking a Print Operations Program Manager to develop and implement process, planning, and quality programs across Print Operations. The role reports to the Print Workforce Manager and collaborates with Print Operations, Print Logistics, and field teams.

You will document SOPs, oversee Procore documentation, and drive data-driven process improvements. Occasional travel up to 25% and adaptability to a fast-paced environment are required.

Qualifications

• Bachelor's degree in mechanical/electrical engineering or related field.
• 5+ years in construction, manufacturing, surveying or similar fast-paced environments.
• Strong documentation and compliance with standards.
• Excellent written and verbal communication in a fast-paced setting.
• Ability to adjust work hours as needed.

Responsibilities

• Improve processes and develop improvement strategy with field ops.
• Collect and analyze process data for insights.
• Develop SOPs and workflows to boost efficiency and quality.
• Document Print Ops processes acrossPalantir, Procore, Miro, and MS Office.
• Own Procore documentation uploads and act as implementation lead for Print Ops.
• Ensure process compliance across Print Operations.
• Collaborate with Print Logistics, Project & Construction Management, and Software teams.

Skills

Process improvement

Documentation

Data analysis

Cross-functional collaboration

SOP development

Stakeholder management

Communication skills

Education

Bachelor's Degree in Mechanical or Electrical Engineering

Tools

Palantir

Procore

Miro

Microsoft Office

Job description

ICON is looking for a Print Operations Program Manager to manage and develop Process, Planning, & Quality Programs. This role is critical in developing, documenting, and implementing operational processes and quality standards across Print Operations.

Based primarily at ICON's HQ in Austin, TX with up to 25% travel, the manager will report to the Print Workforce Manager and collaborate with Print Operations and Print Logistics managers and deployed field teams.

Responsibilities

• Meet regularly with Print Operations management and work on-slab in the field to identify opportunities for process improvement and develop improvement strategy.
• Collect, interpret and evaluate process metrics data to provide data-driven insights for process improvement.
• Lead the development of process documentation, workflows, checklists, and standard operating procedures (SOPs) to enhance efficiency, consistency, and quality in field operations.
• Document Print Ops processes in a variety of software suites, including but not limited to Palantir, Procore, Miro, and the Microsoft software suite.
• Own the upload and administration of all Procore documentation for field-facing procedures, and act as the implementation lead for Print Ops.
• Accountable to the enforcement of process compliance for all Print Operations processes.
• Work cross-functionally with Print Logistics & Print Operations management, Project & Construction Management teams, and Software team to gather requirements for planning printer suite & support equipment deployment, and site planning.

Minimum Qualifications

• Bachelor's Degree in Mechanical Engineering, Electrical Engineering, or related field.
• 5+ years of experience in construction, manufacturing, surveying, or other industries with dynamic team structures and fast-paced implementations/improvements/iteration.
• Exceptional documentation skills, ensuring compliance with ICON's standards and accurate records.
• Strong oral and written communication skills in a fast-paced environment.
• Passion to improve efficiency and contribute to innovation.
• Ability to flex working hours as required to support business needs.
• In-depth understanding of equipment setup process and dimensions, mobilization process, and printer setup requirements/logistics.
• Excellent prioritization and time management skills, with the ability to thrive in dynamic, fast-paced environments.

Preferred Skills and Experience

• Familiarity with construction or factory production environments and the ability to think and stay ahead for the needs of the operation.
• ACC, Revit or similar CAD software experience in planning site layouts.
• Advanced proficiency in operating heavy machinery to ensure smooth function.

Equal Opportunity Employer

ICON is an equal‑opportunity employer committed to fostering an innovative, inclusive, diverse, and discrimination‑free work environment. Employment with ICON is based on merit, competence, and qualifications. It is our policy to administer all personnel actions—including recruiting, hiring, training, and promoting employees—without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability, marital status, veteran status, or any other legally protected classification in accordance with applicable federal and state laws. Consistent with the obligations of these laws, ICON will make reasonable accommodations for qualified individuals with disabilities.

As a federal government contractor, the Company maintains an affirmative action program that furthers its commitment and complies with recordkeeping and reporting requirements under certain federal civil rights laws and regulations, including Executive Order 11246, Section 503 of the Rehabilitation Act of 1973 (as amended), and the Vietnam Era Veterans' Readjustment Assistance Act of 1974 (as amended).