Print /Mail /Scan Production Associate

Xerox Corporation; Sacramento (CA); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as a Print Mail Scan Production Associate II, where you will play a vital role in managing the print request life cycle to enhance customer satisfaction. This position offers a dynamic work environment where you'll utilize your customer service skills and attention to detail while operating printing equipment and ensuring quality standards. With substantial growth opportunities and a supportive culture, this role is perfect for those looking to build a rewarding career in a collaborative setting. If you are reliable, detail-oriented, and eager to contribute to a legacy of innovation, we want to hear from you!

Benefits

Full medical/dental/vision

Wellness credits

401k matching

Paid time off

Holidays and personal days

Qualifications

• 1+ year experience in a customer service environment.
• Ability to lift up to 50 pounds and stand for long periods.

Responsibilities

• Manage print request life cycle in accordance with customer SLA.
• Conduct quality inspections and maintain reporting logs.

Skills

Customer Service

Attention to Detail

Time Management

Basic Computer Skills

Education

High School Diploma

Tools

Microsoft Office

Job description

Description & Requirements

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About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.

The Print Mail Scan Production Associate II is responsible for managing the print request life cycle in accordance with customers SLA agreement to manage customer relations and optimize customer satisfaction.

Primary Responsibilities:

1. Perform document preparation, scanning and electronically log customer jobs while maintaining Xerox required reporting logs and information for billing.
2. Operate standard printing office and finishing equipment and perform maintenance as required
3. Conduct quality inspection of product through all stages of production to align with Service Level Agreement and optimize customer satisfaction.
4. Problem solve using critical thinking skills to overcome any challenges in the production, delivery, or output requirements.
5. Proactively plan and schedule incoming production jobs, updating records of all materials used, and ensuring minimum stock and supply levels are maintained.

Skills and Requirements:

• Provide excellent customer service, anticipating the needs of the customer to align with Xerox’s business mission/objective.
• Demonstrate business maturity and professionalism while working directly with customers daily.
• Able to work with minimal oversight, maintaining a high attention to detail and organization.
• Have basic computer skills for data entry including functional knowledge of Microsoft Office
• Demonstrate superior time management skills and reliability.
• Ability to lift up to 50 pounds. Must be able to stand for long periods of time, walk, bend, and reach.

Education and Experience:

• High School Diploma or equivalent.
• Experience in a customer service environment (minimum 1 year).
• Training provided on print and device duties (prior experience is beneficial, but not required).
• Experience with taking ownership of work while ensuring quality standards are met.

Additional Benefits:

• Substantial growth opportunities for future career development within a supportive and collaborative company culture
• Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching
• Paid time off, plus holidays and personal days