Print /Mail /Scan Production Associate

Xerox; Sacramento (CA); On-site; USD 28,000 - 58,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen Print Mail Scan Production Associate II, der für das Management des Druckanforderungszyklus verantwortlich ist. Diese Rolle erfordert exzellenten Kundenservice und die Fähigkeit, in einem dynamischen Umfeld zu arbeiten. Sie werden die Qualität der Produkte sicherstellen und die Kundenzufriedenheit optimieren, während Sie mit modernster Drucktechnologie arbeiten. Wenn Sie eine Leidenschaft für den Kundenservice haben und in einem unterstützenden Teamumfeld wachsen möchten, ist dies die ideale Gelegenheit für Sie.

Benefits

Vollständige medizinische, zahnärztliche und augenärztliche Versorgung

Wellness-Kredite

Unterstützung bei Gesundheitskonten

401k-Matching

Bezahlte Freizeit und Feiertage

Qualifications

• Erfahrung im Kundenservice (mindestens 1 Jahr).
• Fähigkeit, die Qualität der Arbeit sicherzustellen.

Responsibilities

• Verwaltung des Druckanforderungszyklus gemäß SLA-Vereinbarung.
• Durchführung von Dokumentenvorbereitungen und Qualitätsinspektionen.

Skills

Kundenservice

Microsoft Office

Kritisches Denken

Zeitmanagement

Detailgenauigkeit

Education

High School Diplom oder gleichwertig

Job description

General Information

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City Sacramento State/Province California Country United States Department DELIVERY_ACCOUNT_OPERATIONS Date Thursday, May 1, 2025 Working time Full-time Ref# 20035766 Job Level Individual Contributor Job Type Experienced Job Field DELIVERY_ACCOUNT_OPERATIONS Seniority Level Entry Level Currency USD - United States - US Annual Base Salary Minimum 28,560 Annual Base Salary Maximum 57,120 The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount.Actual salaries will vary based onfactorsincluding, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience,knowledge, skills,and abilities. The range listed is just one component of Xerox’s total compensation package for employees.Employees are also afforded acomprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country.If you are not reviewing this job posting onXerox Careers, we cannot guarantee the validity of this posting. For a list of our current internal postings, please visitXerox Careers.
Hourly:Hourly rates for this position can be shared with youper yourlocation, thisrate will fall within theposted range.
Description & Requirements

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About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.

The Print Mail Scan Production Associate II is responsible for managing the print request life cycle in accordance with customers SLA agreement to manage customer relations and optimize customer satisfaction.

Primary Responsibilities:

• Perform document preparation, scanning and electronically log customer jobs while maintaining Xerox required reporting logs and information for billing.
• Operate standard printing office and finishing equipment and perform maintenance as required
• Conduct quality inspection of product through all stages of production to align with Service Level Agreement and optimize customer satisfaction.
• Problem solve using critical thinking skills to overcome any challenges in the production, delivery, or output requirements.
• Proactively plan and schedule incoming production jobs, updating records of all materials used, and ensuring minimum stock and supply levels are maintained.

Skills and Requirements:

• Provide excellent customer service, anticipating the needs of the customer to align with Xerox’s business mission/objective.
• Demonstrate business maturity and professionalism while working directly with customers daily.
• Able to work with minimal oversight, maintaining a high attention to detail and organization.
• Have basic computer skills for data entry including functional knowledge of Microsoft Office
• Demonstrate superior time management skills and reliability.
• Ability to lift up to 50 pounds. Must be able to stand for long periods of time, walk, bend, and reach.

Education and Experience:

• High School Diploma or equivalent.
• Experience in a customer service environment (minimum 1 year).
• Training provided on print and device duties (prior experience is beneficial, but not required).
• Experience with taking ownership of work while ensuring quality standards are met.

Additional Benefits:

• Substantial growth opportunities for future career development within a supportive and collaborative company culture
• Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching
• Paid time off, plus holidays and personal days

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