Print Implementation Specialist

Staples Advantage Canada; Framingham (MA); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Inclusive culture

Flexible PTO

Discounts on products and services

Job summary

Staples Advantage Canada in Framingham, MA is seeking a detail‑oriented Print Implementation Coordinator to drive online ordering setups and program implementations for business customers. You will coordinate timelines, verify pricing and artwork, and lead cross‑functional calls with customers, vendors, and the sales team.

The role emphasizes project management, strong communication, and teamwork, with opportunities to grow in sales support and program delivery.

Qualifications

• High School Diploma or GED
• 2+ years of relevant print/digital copy experience (customer service, sales, project management) preferably with B2B customers

Responsibilities

• Promote the right online order platform for each customer to maximize revenue and optimize cost to serve.
• Coordinate, expedite, and manage print implementation from customer signed proposal through setup on web ordering platform.
• Improve implementation timeline through effective project management and collaboration with internal and external customers.
• Verify required information for the implementation, including pricing, specifications, artwork, and customer requirements.
• Lead implementation calls with customer, vendor, and sales team; distribute recap notes.
• Follow up with customers and teams to collect missing information.

Skills

Project management

Customer service

Communication

Team collaboration

PowerPoint

Excel

Web platforms

Education

High School Diploma or GED

Bachelor's degree (preferred)

XMPie uStore experience

Tools

PowerPoint

Excel

Outlook

Job description

Our world class sales and sales support teams work directly with businesses of all sizes to offer products and services to meet our customers’ unique needs. We are committed to understanding our customers and use best-in-class sales tools and technology to find the best solutions. We’re constantly discovering new ways to reach our goals, taking time to develop our skills, and investing in our career growth, so we can enjoy lucrative opportunities and grow our careers both within and beyond sales.

What you’ll be doing:

• Ensure promotion of the right online order platform for each customer maximizing customer experience and optimal revenue generation while balancing the overall cost to serve.
• Coordinate, expedite, and manage print implementation from customer signed proposal through set-up on web ordering platform.
• Improve implementation timeline through effective project management & collaboration with internal and external customers.
• Verify that all of the required information for the implementation is available and accurate, including pricing, specifications, artwork, customer requirements, etc.
• Collaborate with Print & Marketing Account Executives as the resident online print specialist, partner on the best program solution.
• Verify that all the required information for the implementation is available and accurate, including pricing, specifications, artwork, customer requirements, etc.
• Lead implementations call with customer, vendor, and sales team to gather specific details concerning the set-up of print program items; responsible for distributing recap notes of the implementation call.
• Follow-up with the customer, implementation team members, and/or sales team to collect missing information.

What you bring to the table:

• Highly organized and detail oriented
• Excellent interpersonal, verbal, and written communication skills
• Flexible team player with ability to handle multiple tasks simultaneously, functioning in a fast-paced environment under regular time pressures
• Capable of working efficiently in team and independent situations
• Ability to consistently communicate effectively with customer, vendors, and associates
• Understanding of industry equipment, software, and web solutions and how they work together
• Ability to work effectively in a team environment
• Strong computer and web skills with an ability to learn new systems and tools quickly

Qualifications:

What’s needed- Basic Qualifications

• High School Diploma or GED
• 2+ years of relevant print/digital copy experience (customer service, sales, project management), preferably with business-to-business customers

What’s needed- Preferred Qualifications

• Bachelor’s degree in business administration or related field
• XMPie uStore experience
• Print experience
• Previous project management experience
• Proficiency in PowerPoint, Excel, and Outlook

We Offer:

• Inclusive culture with associate-led Business Resource Groups
• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellnessprograms, and more!

*It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation.