Print Equipment Service Lead

1-800-FLOWERS.COM, INC.; Bolingbrook (IL); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Clear career advancement pathway

Competitive compensation and benefits

Opportunity to lead critical operational systems

Job summary

A leading e-commerce company in Bolingbrook is seeking a Print Equipment Service Lead. This pivotal role is responsible for ensuring that production equipment runs efficiently, managing both mechanical and electrical challenges in a fast-paced environment. The ideal candidate will lead maintenance operations, train personnel, and mentor technicians. With a clear path to higher leadership roles, this position offers competitive compensation and a collaborative company culture.

Qualifications

• Ability to manage mechanical and electrical challenges efficiently.
• Strong leadership skills with a focus on team development and mentoring.
• Experience in production environments and equipment management.

Responsibilities

• Oversee preventive and predictive maintenance of print production equipment.
• Troubleshoot and minimize downtime caused by equipment issues.
• Train operators in equipment handling and basic troubleshooting.

Skills

Hands-on technical leadership

Troubleshooting mechanical issues

Preventive maintenance knowledge

Collaboration with teams

Job description

Career Growth Opportunity

This role is designed as a steppingstone toward Operations Leadership, Maintenance/Engineering Manager roles. High performers will have opportunity to lead capital equipment projects, manage cross‑functional initiatives, take on expanded leadership scope, and contribute to long‑term operational strategy.

Position Overview

Personalization Mall operates one of the largest and most advanced digital print environments in the region, producing millions of personalized products annually. This role is a key technical leader responsible for keeping our production equipment running at peak performance.

We are seeking a hands‑on, technically strong Print Equipment Service Lead who is ready to take ownership of equipment reliability today — and grow into broader operational leadership tomorrow.

This role is ideal for someone who thrives in a fast‑paced production environment, enjoys solving complex mechanical and electrical challenges, and wants a clear path toward expanded leadership responsibilities in operations, engineering, or facilities management.

Key Responsibilities

• Oversee preventive and predictive maintenance for all print production equipment.
• Troubleshoot mechanical, electrical, and software‑related issues to minimize downtime.
• Conduct root cause analysis and implement long‑term corrective actions.
• Maintain service documentation and maintenance tracking systems.
• Identify opportunities to improve equipment uptime and workflow efficiency.
• Recommend equipment upgrades, modifications, and capital improvements.
• Support installation and optimization of new equipment.
• Train operators on proper equipment handling and basic troubleshooting.
• Mentor technicians and help build a high‑performing service culture.
• Collaborate with Production and Operations to ensure equipment readiness.
• Manage relationships with OEMs and third‑party service providers.
• Oversee spare parts inventory and vendor service agreements.

What Success Looks Like

• Improved equipment uptime and reduced emergency repairs.
• Strong preventive maintenance compliance.
• Increased team capability and technical skill depth.
• Measurable improvements in efficiency and reliability.

Why Join Us?

• Clear career advancement pathway.
• Competitive compensation and benefits.
• Opportunity to lead critical operational systems.
• Collaborative, performance‑driven culture.