Principle Product Manager - Mobile

KFC Corporation; Plano (TX); On-site; USD 120,000 - 150,000; Full time

Job summary

KFC Corporation in Plano, Texas, is seeking a Principal Product Manager for the Mobile App, responsible for driving the vision and strategy of the mobile experience. This role requires leadership of a product squad to enhance digital interactions and ensure alignment with restaurant operations while balancing user needs with operational realities. The ideal candidate will bring together customer insights, data, design, and engineering to deliver effective solutions that impact business outcomes positively.

Qualifications

• Ability to lead a product squad in delivering outcomes.
• Strong insights into customer needs and data analysis.
• Experience in engineering and design collaboration.

Responsibilities

• Define and execute the vision for the mobile app experience.
• Improve digital experiences based on guest insights.
• Ensure alignment across stakeholder needs and technical requirements.

Job description

The Principal Product Manager, Mobile App is accountable for the vision, strategy, and measurable business outcomes of the mobile app experience for KFC US. This leader will lead an empowered product squad to define, deliver, and continuously improve digital experiences that delight guests, work for restaurant operations, and drive meaningful business impact—building solutions that are valuable, usable, feasible, and viable.

This role is explicitly oriented around outcomes over output: the successful candidate is not a backlog administrator or project coordinator; they are the product leader who brings together customer insight, data, design, and engineering to solve high leverage problems and deliver compounding impact.

The Mobile App is a top tier growth and brand surface that must balance:

• Guest experience and conversion across browse→ order→ pay→ pickup/delivery→ post purchase
• Restaurant operations realities (throughput, accuracy, readiness, exception handling)
• Promotional and loyalty economics, offer integrity, fraud/abuse prevention
• Platform and engineering health (reliability, performance, security, scalability, instrumentation)
• Franchise / field stakeholder viability and adoption