Principle ACH SME

USR Finastra Financial Technology Corporation; Atlanta (GA); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Hybrid work arrangements

Health insurance

Pension plan

Paid time off and well-being programs

Job summary

Finastra is seeking an expert Business Analyst in the payments domain to lead ACH and NACHA‑related initiatives. You will guide design, delivery, and deployment of the GPP ACH solution with strong customer interaction and strategic oversight.

The role requires senior ACH expertise, ability to engage with bank leadership, and experience driving ACH projects in a global, cross‑functional setting. Hybrid work and comprehensive health benefits are provided.

Qualifications

• Bachelor’s Degree or an equivalent combination of education and/or experience.
• Senior ACH domain expert with hands-on NACHA market experience engaging with bank stakeholders up to C-level.
• Proven success leading ACH projects in a global, cross-functional team environment.
• Deep practical expertise in ACH processing, NACHA rules, terminology, and operating models.
• AAP certification highly preferred.
• Experience leading ACH implementations on US GPP platforms.
• Coach and SME on NACHA topics for the team.

Responsibilities

• Act as a hands-on strategic leader, providing governance for the end-to-end GPP ACH solution.
• Write detailed business requirements (user stories) and functional solutions.
• Participate in customer requirements workshops to provide ACH expertise.
• Provide knowledge transfer to customer and internal stakeholders.
• Focal point for internal teams on ACH flows and industry best practices.
• Negotiate with and influence key stakeholders internally and externally.

Skills

NACHA standards

ACH payments

Bank stakeholder engagement

Leadership

GPP ACH

Education

Bachelor's Degree

Job description

Who are we?

At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries.

JOB SUMMARY

An expert Business Analyst with deep knowledge of the payments industry, specifically ACH payments and NACHA standards, and a strong understanding of bank‑specific business processes and customer‑facing skills. This role involves extensive customer interaction and is a leading consulting role in software delivery and implementation processes from design through deployment to the customer.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Expert knowledge of NACHA standards and ACH payments
• Act as a hands‑on strategic leader, providing governance and expert oversight for the end‑to‑end GPP ACH solution
• Provide subject matter expertise and best practice guidelines on how to best utilize and implement ACH for Tier 0-2 banks
• Provide coaching and direction to the delivery teams on ACH implementation, to ensure the delivery of a best‑in‑class solution
• Determine where the customer requirement fits within the standard industry practice and align them to Finastra’s GPP product
• Write detailed business requirements (user stories) and functional solutions
• Participate in customer requirements analysis workshops to provide ACH expertise
• Knowledge transfer to customer and internal stakeholders
• Focal point for internal teams on ACH flows, usage and industry best practices
• Provide accurate and consistent status reporting to stakeholders at different levels
• Negotiate with and influence key stakeholders internally and externally within their area of expertise

QUALIFICATIONS REQUIRED

• Bachelor’s Degree or an equivalent combination of education and/or experience
• A senior ACH domain expert with hands‑on experience in the NACHA market, capable of engaging with bank stakeholders up to C‑level
• Demonstrated success as a lead business analyst leading and implementing ACH projects in a global, cross‑functional team environment
• Deep practical expertise in ACH processing, NACHA rules, terminology, and operating models.
• Accredited ACH Professional (AAP) certification highly preferred
• Proven experience leading or supporting ACH implementations on GPP and/or leading ACH platforms in the US market
• Act as a coach and subject matter expert on NACHA‑related topics for the team
• Develop material for knowledge transfer and training purposes.
• Regarded as the ACH expert in the broader team
• Anticipates NACHA business and industry issues as a basis for recommending large scale product, process or service improvement
• Provides authoritative advice in area of specialty – helps structure management decision making in areas of important business impact
• Business analyst certification is a plus

We are proud to offer a range of incentives to our employees worldwide.

These benefits are available to everyone, regardless of grade, and reflect the values we stand for:

• Flexibility: Enjoy unlimited vacation, subject to local regulations and business priorities.
• Benefit from hybrid working arrangements and inclusive policies such as paid time off for voting, bereavement, and sick leave.
• Well‑being: Access confidential one‑to‑one support through our Employee Assistance Program, connect with our network of Wellbeing Champions and Gather Groups, and take part in monthly events and initiatives designed to help you thrive—inside and outside of work.
• Health & Financial Security: Medical, life and disability insurance, retirement plans, lifestyle, and other benefits.*
• Sustainability: Paid time off for volunteering and donation‑matching opportunities to support causes that matter to you.
• Inclusion: Get involved in our inclusion communities, such as Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, and Women@Finastra—open to everyone who wants to participate and contribute.
• Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.
• Recognition: Take part in our global recognition program, Finastra Celebrates, and share your voice through regular employee surveys that help shape our culture and ways of working.

*Specific benefits may vary by location.

At Finastra, each individual is unique—bringing their own ideas, perspectives, cultural backgrounds, and experiences.

We learn from one another, value what makes us different, and create an environment where everyone feels included, supported, and able to be their authentic selves.

Be unique. Be exceptional. Help us make a difference at Finastra.

Applicants for this position need to be located in posted location or their immediate surrounding areas. Due to the requirements of this position, this job posting is not available for, and Finastra will not be considering any applicants who currently reside in New York City or California.

At Finastra, our team members are the driving force behind everything we do. We’re building an environment where bold ideas thrive, careers flourish, and innovation is a shared journey. Whether you're a recent graduate ready to shape the future or a seasoned professional seeking your next challenge, you’ll play a pivotal role in delivering software solutions that redefine what’s possible in financial services. We believe growth is a shared commitment. That’s why we offer a rich ecosystem of learning—from hands‑on training and mentorship to leadership development and industry certifications.

You’ll have the freedom to explore new paths, deepen your expertise, and make your mark in a global fintech that’s built for the future.

Our career development isn’t just a program—it’s a promise. With access to cutting‑edge tools, a culture of collaboration, and a community that champions your success, you’ll be empowered to lead, challenge, and create meaningful change.

Because when we grow together, we innovate together— that’s how we shape what’s next in finance.

We offer incredible career opportunities and your work in close collaboration with fantastic colleagues globally to develop and launch innovative software solutions for our customers.

There is a huge range of engaging projects where you can get stuck‑in and add value whilst taking advantage of our ongoing development opportunities to build and hone your skills in your chosen area.

Our perks include paid holidays, flexible working hours, a pension plan, and comprehensive health initiatives.

Join us to supercharge your career, collaborate with industry experts, and thrive in a nurturing environment that powers both your professional and personal growth.

With us, you can grow, innovate, and make a real impact.

At Finastra, we are proud of the wide range of incentives and benefits we offer our employees globally, reflecting our core values: doing well by doing good, putting people first, and open opportunities.

We go beyond statutory requirements to maximise our offerings, investing in flexible working policies, personal growth opportunities, and well‑being programmes.

Highlights include our Flexible Vacation Policy, inclusive people policies, hybrid working framework, and comprehensive well‑being support through initiatives like the Employee Assistance Program, the wellbeing Champions and our monthly events and initiatives.

Additionally, we emphasise sustainability through volunteering time off and donation matching, champion inclusion through multiple employee networks and cultural initiatives, and invest heavily in career and skills development.

Recognition of our employees' efforts is integral, with our global recognition platform and regular employee feedback surveys shaping our inclusive and supportive workplace culture At Finastra, we are committed to creating a workplace where you feel valued and respected.

We believe this environment drives innovation and we strive to build a team that reflects the varied backgrounds, perspectives, and experiences of our global ecosystem. This philosophy is at the heart of our culture and the way we work.

The company privacy policy can be found here Finastra Privacy Policy