Principal UX Researcher

Angi; New York (NY); On-site; USD 145,000 - 185,000; Full time

Job summary

An established industry player is seeking a Principal UX Researcher to lead innovative research initiatives that enhance user experiences for homeowners and service professionals. In this pivotal role, you will spearhead research strategies, mentor fellow researchers, and collaborate closely with product and design teams. Your expertise in qualitative and quantitative methods will help shape product decisions and drive organizational change. Join a dynamic team dedicated to redefining expectations in the home services industry and make a meaningful impact on the lives of homeowners and pros alike. This is a unique opportunity to work in a fast-paced environment with motivated teammates tackling complex challenges.

Benefits

Medical, dental, vision package

Flexible vacation policy

Pet discount plans

Retirement plan with company match (401K)

Year-end performance bonus

Equity package

Opportunity to work with motivated teammates

Qualifications

• 10+ years in UX Research with a strong track record.
• Expertise in qualitative and quantitative research methods.
• Ability to influence stakeholders and drive change.

Responsibilities

• Lead research initiatives defining goals and methodologies.
• Mentor UX Researchers and foster a culture of excellence.
• Collaborate with cross-functional teams to integrate insights.

Skills

UX Research

Qualitative Research Methods

Quantitative Research Methods

Data Analysis

Communication Skills

Stakeholder Management

User-Centric Design

Education

Master's Degree in a related field

Tools

SQL

Python

Sprig

Maze

UserInterviews

Job description

At Angi, we’ve had one simple mission for 30 years: get jobs done well. We make it happen by connecting homeowners with reliable pros who have the skills they need — and connecting pros with homeowners who have the jobs they want.

Angi at a glance:

• A new homeowner turns to Angi every second
• Our network has 150,000+ skilled pros in 50+ service categories
• 150,000,000+ projects brought to Angi (and counting)

Angi is defining the future of the home services industry, creating an environment where homeowners, service professionals and employees benefit from more jobs done well.

For homeowners, our platform makes it easier than ever to find a skilled pro for repairs, renovations, and everything in between. For pros, we're a business partner who helps them find the work they want and grow their business.

We believe home is the most important place on earth, and so we work hard for our homeowners and our pros — making a real impact on families, communities, and livelihoods.

Angi is an amazing place to call home. We can’t wait to welcome you.

About the team

UX Research at Angi is part of a multi-disciplinary team of UX designers, researchers, and content creators. We help build innovative home services capabilities and experiences for both homeowners and service professionals that span the digital and physical worlds—from the details on a screen to in-person, human-to-human interactions, and everything in between. Our job is to redefine expectations around what’s possible in the home services industry by creating simple, seamless solutions to complex, previously unsolved problems.

We value exploration, rapid iteration, and attention to detail. Our teams are hands-on in every phase of a project lifecycle from discovery and definition through detail design, release, and ongoing optimization. We have deep knowledge across all aspects of Design and are comfortable working with an interdisciplinary team to produce solutions that work for both sides of our marketplace, our homeowners and service professional network.

About the role

As a Principal UX Researcher at Angi, you will be a driving force behind our mission to create exceptional user experiences for homeowners and pros. You'll play a pivotal role in shaping our product by identifying key observations, uncovering user insights, and championing user-centric decision-making across the organization. Your expertise will guide qualitative and quantitative research initiatives, mentor fellow researchers, and ensure that user needs are at the forefront of our innovation.

By leveraging your extensive research experience and strategic mindset, you'll tackle complex research challenges to move forward organizational level goals and identify opportunities where we can learn more about user behavior so that we can improve the Angi experience for both homeowners and pros. You'll collaborate closely with cross-functional teams, driving alignment through insights and defining out how to integrate research insights into the product development lifecycle.

What you’ll do

• Spearhead research initiatives across multiple product areas, defining research goals, methodologies, and success metrics - ranging from large, strategic work to detailed, tactical work
• Create compelling research narratives that stitch together qualitative and quantitative learnings
• Mentor and coach other UX Researchers, fostering a culture of research excellence, continuous learning while embracing and teaching a just-enough-research mentality
• Develop and implement long-term research strategies and roadmaps that align with company goals and vision
• Collaborate closely with senior stakeholders across product, design, engineering, data, and business to define research, collect user observations and learnings and use user observations to influence strategic decisions
• Help identify and implement new research methods and tools to advance the company's research capabilities and stay ahead of industry trends
• Be a partner and leader in defining UX metrics, how we collect them, how they are paired with qualitative findings, and when they signal a need for deeper understanding and research
• Help define and support design operations including ways of working and tracking work, defining our research stack, tracking usage of tooling, and providing recommendations for streamlining our operations
• Represent Angi's UX Research team at industry events, publish research findings, and contribute to the broader UX Research community.

Who you are

• 10+ years of experience in UX Research, with a proven track record of leading impactful research initiatives in a fast-paced environment
• Passion for all size research projects from rapid micro-scale usability optimization research to long term projects that help inform the strategic thinking
• Mastery of a wide range of qualitative and quantitative research methods, with the ability to select and apply the most appropriate techniques for each research question - including using session replay, eye tracking, and emotional analysis tools
• Deep understanding of the home improvement industry, marketplace dynamics, and/or service industry operations is a strong plus.
• Experience with data analysis tools (e.g., SQL, Python), research platforms (e.g., Sprig, Maze, UserInterviews) to leverage data effectively, and UX Metrics (eg. NPS, CSAT, SuprQ, UXLite)
• Ability to align research with business goals and strategy, demonstrating a clear understanding of the commercial impact of UX research.
• Proven ability to influence senior stakeholders and drive organizational change through research.
• Excellent written and verbal communication skills, with the ability to present complex research findings clearly and compellingly to diverse audiences.
• Ability to identify emerging trends in UX Research and drive innovation within the research practice at Angi.

We know that the best ideas come from teams where diverse points of view uncover new solutions to hard problems. We welcome and value individuals who bring diverse life experiences, educational backgrounds, cultures, and work experiences.

The salary band for this position ranges from $145,000 - $185,000, commensurate with experience and performance. Compensation may vary based on factors such as cost of living.

This position will be eligible for a competitive year-end performance bonus & equity package.

Full medical, dental, vision package to fit your needs.

Flexible vacation policy; work hard and take time when you need it.

Pet discount plans & retirement plan with company match (401K).

The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world.

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