Principal User Experience Designer

Soteria Reinsurance Ltd.; Boston (MA); Hybrid; USD 110,000 - 150,000; Full time

Job summary

A leading company in the financial services industry is seeking a Principal User Experience Designer in Boston. The role focuses on innovative design practices, leading project definitions, and collaborating across teams to drive customer experiences. Ideal candidates have extensive UX experience, a strong portfolio, and a passion for design.

Qualifications

• 7+ years of UX or related experience.
• Degree or equivalent in design-related fields preferred.
• Experience on agile teams delivering digital products.

Responsibilities

• Lead definition of design work across multiple product teams.
• Collaborate with product owners to inform product strategy.
• Coach and mentor junior designers.

Skills

User Research

Design Thinking

Prototyping

Information Architecture

Data Analysis

Effective Communication

Cross-channel Design

Education

Degree in related field (industrial design, interaction design)

Job description

Principal User Experience Designer page is loaded

Principal User Experience Designer

Apply locations Boston, MA Merrimack, NH time type Full time posted on Posted 2 Days Ago job requisition id 2112665

Job Description:

The Role

We are redefining the financial services industry by changing the way we work and putting the customer first. Fidelity Investments is looking for an innovative Principal User Experience Designer, with experience working across multiple channels, who is passionate about their craft, while comfortable pushing the boundaries of traditional design methods, and who is excited to explore the opportunities that AI technology presents for making investing approachable for all audiences .

It’s a fast-paced environment where decisions are customer centered , data-focused, collaborative, and iterative. The organization deeply values modern design thinking and problem-solving .

Principal UX Designers typically:

o Lead definition of the design work and deliver business outcomes across multiple product teams, with minimal guidance and coaching

o Partner with the product owner to help inform product strategy

o Work across the organization to drive consistent customer experiences

o Contribute to the culture of the UXD group

o Coach and mentor junior designers across the group

o Provide design and product thought leadership

o Practice continuous learning

o Explore and inspire with innovative design practices and solutions

The Expertise and Skills You Bring

· 7+ years of UX or related experience is preferred

· A degree or experience in a related field such as industrial design, interaction design, AI experience design , information systems design , architecture, graphic or visual design, or human factors is preferred

· Experience working on agile teams delivering value in digital products preferred

· Experience working in complex cross-product environments is preferred

· Experience running and/or using research to support evidence-focused design decisions preferred

· A digital portfolio we can review online is required

· An array of design skills, which might include visual, conversational, information architecture, prototyping, front end development, strategic design methods (such as design thinking), user research, or writing

· Ability to design across all channels including web, native, and voice

· Effective communication as a writer, storyteller , presenter, and facilitator; equally at ease speaking with developer partners or executives

· A foundation of development knowledge, both web and mobile

· A foundation of AI, Natural Language and Machine Learning knowledge

· Familiarity with the value of design systems, understanding reuse and scale, and knowing when to contribute to make them better

· Partnering with user research to understand the customer problems to tackle

· Distilling qualitative and quantitative feedback to unearth recurring themes and promote data-driven design decisions

· Partnering with data scientists and cognitive engineers on AI problems and capabilities

· An unwavering curiosity to ask why

· Design brings you happiness

Note: Fidelity is not providing immigration sponsorship for this position

The Team

This role supports Fidelity’s User Experience Design team, a group that delivers simple and accessible digital experiences to its customers.

Certifications:

Category:

Information Technology

Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.

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At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com.

Fidelity Investments is an equal opportunity employer.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation please contact the following:

For roles based in the US: Contact the HR Leave of Absence/Accommodation Team by sending an email to [e-mail], or by calling 800-835-5099, prompt 2, option 2

For roles based in Ireland: Contact [e-mail]

For roles based in Germany: Contact A [e-mail]