Principal Trainer - Cupid/Radiant

Piedmont Healthcare, Inc.; Atlanta (GA); On-site; USD 90,000 - 130,000; Full time

Job summary

Piedmont Healthcare, Inc. seeks a Principal Trainer for Cupid/Radiant Epic applications. You will become the content expert, develop and lead the training program, and coordinate with other trainers to address workflows across user roles. The role includes creating materials, ensuring usability, and supporting go-live events.

You will build and maintain training environments and provide on-site and remote support, aligning with Piedmont’s standards and production environment requirements.

Qualifications

• Bachelor's degree required in a related field or equivalent experience.
• 3+ years of professional software training, support or project management experience.
• Epic certification must be obtained within 90 days of assignment.

Responsibilities

• Serve as content expert for Epic Cupid/Radiant applications and Piedmont workflows.
• Develop and lead training programs and materials for assigned applications.
• Coordinate with other Principal Trainers on shared end-user workflows.
• Ensure training needs are met and usability is maintained as directed.
• Build, test, and maintain training environments in partnership with Environments.
• Provide on-site and remote user support and participate in go-live events.

Skills

Epic training

Curriculum development

Education

Bachelor's Degree in business administration, computer technology or science, or a closely related field

In lieu of degree four (4) years of relevant work experience will be accepted in addition to the experience requirement

3 years of progressively responsible professional work experience providing computer-based software training, support, project management, or a closely related field

In lieu of degree seven (7) years of progressively responsible professional work experience providing computer based software training, support, project management or a closely related field

Epic certification be successfully obtained for a specific area of assigned responsibility within 90 Days

Job description

Principal Trainer - Cupid/Radiant

Overview:

The Principal Trainer will be the content expert for their respective application(s). Responsible for mastering both an Epic application and Piedmont-specific workflows. They develop and lead the implementation of the training program and associated training materials for their respective application(s) in coordination with other Principal Trainers for applications that share a portion of the end user's workflow. The training program should meet initial and ongoing training needs and support usability (i.e. proficiency) program led by the Director. Training methods may include classroom, web-based learning, remote instruction (e.g. WebEx), one on one coaching, and a variety of written material. Principal Trainers are expected to help match the content, curriculum, and methods to the role and workflow of the user necessary for the most effective training. Principal Trainers are responsible for the quality of the training content and curriculum, staying current with best practices for instruction and use of application(s), participating in go-live events, direct training, and provide user support. User support may include both on-site support and remote support when needed. The Principal Trainer will also be responsible for building, testing, and maintaining the training environment in coordination with the Program Manager, Environments to ensure that the training environments closely match production environment. Principal Trainers are integral members of the application workgroup and are responsible for participating in workflow design and system build in order to gain in-depth knowledge of the system functionality and rationale for the workflow design. This position is responsible for assisting with the development and/or coordination of all application training strategies, training policies and procedures, course content, course scheduling/coordination, course education and certification management of system approved applications. This position is responsible for assisting with the oversight of all training facility management including the construction, technical infrastructure, and all devices used in the delivery of these services. The Principal Trainer is a representative of the Information Services team and is responsible for establishing and maintaining critical business relationships with fellow Piedmont co-workers, physicians and all others who use or interact with the Epic application suite.

Responsibilities:

This position will be the content expert for their respective application(s). Responsible for mastering both an Epic application and Piedmont-specific workflows. They develop and lead the implementation of the training program and associated training materials for their respective application(s) in coordination with other Principal Trainers for applications that share a portion of the end user's workflow. The training program should meet initial and ongoing training needs and support usability (i.e. proficiency) program led by the Director. Training methods may include classroom, web-based learning, remote instruction (e.g. WebEx), one on one coaching, and a variety of written material. Principal Trainers are expected to help match the content, curriculum, and methods to the role and workflow of the user necessary for the most effective training. Principal Trainers are responsible for the quality of the training content and curriculum, staying current with best practices for instruction and use of application(s), participating in go-live events, direct training, and provide user support. User support may include both on-site support and remote support when needed. The Principal Trainer will also be responsible for building, testing, and maintaining the training environment in coordination with the Program Manager, Environments to ensure that the training environments closely match production environment. Principal Trainers are integral members of the application workgroup and are responsible for participating in workflow design and system build in order to gain in-depth knowledge of the system functionality and rationale for the workflow design. This position is responsible for assisting with the development and/or coordination of all application training strategies, training policies and procedures, course content, course scheduling/coordination, course education and certification management of system approved applications. This position is responsible for assisting with the oversight of all training facility management including the construction, technical infrastructure, and all devices used in the delivery of these services. This position is a representative of the Information Services team and is responsible for establishing and maintaining critical business relationships with fellow Piedmont co-workers, physicians and all others who use or interact with the Epic application suite.

Qualifications:

Education

• Bachelor's Degree in business administration, computer technology or science, or a closely related field is Required or
• In Lieu of degree four (4) years of relevant work experience will be accepted in addition to the experience requirement Required

Work Experience

• 3 years of progressively responsible professional work experience providing computer-based software training, support, project management, or a closely related field Required or
• In lieu of degree seven (7) years of progressively responsible professional work experience providing computer based software training, support, project management or a closely related field Required

Licenses and Certifications

• the appropriate Epic certification be successfully obtained for a specific area of assigned responsibility within 90 Days Required

Business Unit : Company Name:

Piedmont Healthcare Corporate