Principal Trainer

Rain Local; San Francisco (CA); Hybrid; USD 102,000 - 146,000; Full time

Job summary

Rain Local in San Francisco seeks a Principal Trainer to support clinical application training by developing and maintaining training programs, troubleshooting issues, and ensuring end users are prepared to utilize electronic health record systems across multiple locations.

The role requires 3–5 years of experience with clinical applications, a Bachelor's in a related field (or equivalent), and Epic Cupid certification.

Qualifications

• 3-5 years of experience supporting clinical applications, healthcare information systems, or electronic health record training.
• Bachelor's degree in healthcare information technology, computer science, or related field, or equivalent experience.
• Epic Cupid certification.
• Knowledge of clinical application areas including design, development, implementation, maintenance, user support, training, QA, testing, and evaluation.
• Strong troubleshooting, problem-solving, and documentation skills.
• Strong analytical skills with experience in reporting, testing, and performance analysis.
• Excellent interpersonal and communication skills to train users at all levels.
• Ability to work independently and manage multiple priorities in a fast-paced healthcare environment.

Responsibilities

• Develop, maintain, and deliver training programs, curriculum, instructional materials, and user documentation across multiple locations and schedules.
• Provide end-user support by troubleshooting training and application issues and escalating as needed.
• Collaborate with clinical, operational, and technical teams on system design, testing, QA, maintenance, user adoption, and training initiatives.
• Research and resolve complex issues spanning multiple applications and departments, analyze performance, and prepare reports for improvements.
• Serve as a technical resource to clinical leaders on system functionality, policies, and best practices.

Skills

Training delivery

End-user support

Clinical workflows

Communication

Education

Bachelor's degree in healthcare IT or related

Tools

Epic Cupid

Job description

Principal Trainer 3426115

• Hourly pay: $90/hr
• Worksite: Leading medical institution (San Francisco, CA 94158 - Hybrid)
• W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program, PSL
• 40 hours/week, 5 Month Assignment

A leading medical institution is seeking a Principal Trainer to support the delivery of clinical application training by developing and maintaining training programs, troubleshooting application issues, collaborating with technical and operational teams, and ensuring end users are prepared to utilize electronic health record systems across multiple clinical locations.

Principal TrainerResponsibilities:

• Develop, maintain, and deliver training programs, curriculum, instructional materials, and user documentation for clinical information systems while supporting end users across multiple locations and varying schedules, including occasional evenings and weekends.
• Provide end-user support by troubleshooting training and application issues, distinguishing between training and system build concerns, documenting system issues for technical follow-up, and assisting users with complex workflows and clinical application functionality.
• Collaborate with clinical, operational, and technical teams to support system design, implementation, testing, quality assurance, maintenance, user adoption, workflow optimization, and training initiatives across assigned clinical application areas.
• Research and resolve complex issues spanning multiple applications and operational departments, analyze system performance and documentation, execute testing, prepare reports, and recommend effective solutions to improve functionality, efficiency, and user experience.
• Serve as a technical resource to clinical leaders and stakeholders by providing guidance on system functionality, performance, policies, cost-effectiveness, and best practices while escalating issues involving patient safety, compliance, significant workflow changes, or expanded project scope.

Principal TrainerQualifications:

• 3-5 years of relevant experience supporting clinical applications, healthcare information systems, or electronic health record training.
• Bachelor's degree in healthcare information technology, computer science, or a related field, or an equivalent combination of education and experience.
• Epic Cupid certification.
• Knowledge of one or more clinical application areas, including system design, development, implementation, maintenance, user support, training, quality assurance, testing, and evaluation.
• Strong troubleshooting and problem-solving skills with the ability to diagnose issues, differentiate training from system build issues, develop effective solutions, and document findings for technical teams.
• Strong analytical skills with experience in documentation, reporting, system testing, performance analysis, and producing detailed reports.
• Excellent interpersonal, organizational, time management, written, and verbal communication skills with the ability to train and support users at all professional and technical levels.
• Ability to work independently, manage multiple priorities, collaborate effectively with senior staff and managers, and handle challenging or resistant end users in a fast-paced healthcare environment.

Shift:

• Hybrid: Variable schedule and locations. Tentatively, 8:00 am to 5:00 pm.
• May include working occasionally on evenings and weekends.

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