Principal Technology & Automation Engineer

Fortellar; Minneapolis (MN); Remote; USD 90,000 - 150,000; Full time

Job summary

An established industry player is seeking a Principal Technology Engineer to spearhead the design and optimization of innovative IT solutions. This role is pivotal in enhancing organizational efficiency and security, leveraging advanced tools to drive operational excellence. You will be responsible for implementing monitoring and analytics, automation workflows, and AI integration, ensuring seamless collaboration across teams. Join a dynamic and collaborative environment where your expertise will make a significant impact on client success and organizational growth. If you are passionate about technology and eager to embrace new challenges, this opportunity is perfect for you.

Qualifications

• 10+ years of experience in IT operations, monitoring, and automation.
• Proficient in Microsoft 365 E5 tools and AI integration.

Responsibilities

• Lead design and implementation of IT solutions for efficiency and security.
• Drive innovation through monitoring, automation, and knowledge management.

Skills

Monitoring and Analytics

Automation Engineering

Knowledge Management

Incident Management

AI Integration

Problem-solving

Analytical Skills

Education

Certifications in Microsoft 365, Azure AI, ITIL

Tools

Microsoft 365 E5

Power Automate

Power BI

Microsoft Sentinel

Microsoft Defender for Endpoint

SharePoint

Viva Topics

Microsoft Graph API

PowerShell

Azure Logic Apps

Job description

Job Description Summary

We are seeking a dynamic and versatile Principal Technology Engineer to lead the design, implementation, and optimization of cutting-edge IT solutions that enhance organizational efficiency, security, and collaboration. This role combines expertise in monitoring and analytics, automation, knowledge management, incident and change management, and AI integration. Leveraging advanced Microsoft 365 E5 tools and other technologies, the Principal Engineer will drive innovation, operational excellence, and knowledge sharing across the enterprise.

Experience Must Haves

Monitoring and Analytics

1. Deploy and manage monitoring tools such as Microsoft Sentinel and Endpoint Manager to ensure IT systems' health and security.
2. Build real-time dashboards in Power BI for performance monitoring, operational KPIs, and usage trends.
3. Configure and maintain proactive alerting mechanisms in Microsoft Defender for Endpoint.
4. Analyze data patterns to predict future issues and provide actionable insights.
5. Actively work on the reduction of incidents and mean time to resolution (MTTR).
6. Increase operational efficiency through automation and predictive analytics.

Automation Engineering

1. Design, develop, and deploy workflows using Power Automate, PowerShell, and Azure Logic Apps.
2. Integrate Microsoft Graph API and third-party tools for custom automation solutions.
3. Automate device provisioning, compliance management, and patch deployment with Microsoft Endpoint Manager.
4. Create detailed documentation for automation scripts and processes.

Knowledge Management

1. Implement workflows in Power Automate to streamline updating, reviewing, and approving knowledge assets.
2. Develop centralized knowledge repositories using SharePoint and Viva Topics.
3. Organize IT documentation and SOPs for easy retrieval and version control.
4. Monitor and improve usage of knowledge repositories to enhance accessibility.
5. Create user satisfaction with knowledge repositories and AI-driven solutions.

Incident and Change Management

1. Develop workflows for incident management using Teams, Power Automate, and ITSM tools.
2. Oversee change management processes, ensuring smooth deployment and minimal downtime.
3. Facilitate collaboration during critical incidents using Microsoft Teams.
4. Track and report on incidents and changes to drive continuous improvement.

AI Integration and Optimization

1. Design and implement AI-driven workflows using Power Automate and AI Builder.
2. Leverage AI tools like Copilot and Viva Insights for predictive, actionable productivity insights.
3. Enhance security operations by automating responses with Sentinel and Defender for Endpoint.

Additional Skills & Experience

1. Proven 10+ years of experience across IT operations, monitoring, and automation.
2. Certifications in Microsoft 365, Azure AI, ITIL, or related fields.
3. Familiarity with ITSM tools like ServiceNow or Jira Service Management.
4. Experience with integrating AI solutions at enterprise scale.
5. In-depth understanding of uptime and reliability of IT systems and automation workflows.
6. Expertise in Microsoft 365 E5 tools, including Power Automate, Power BI, SharePoint, Teams, Viva Topics, Sentinel, and Graph API.
7. Strong scripting skills with PowerShell and Python.
8. Solid understanding of ITIL processes for incident and change management.
9. Proficiency in AI/ML development, Azure AI, and Machine Learning integration.
10. Excellent problem-solving, analytical, and documentation skills.

About Fortellar

We are a boutique IT consulting and business process outsourcing organization supporting mid to enterprise-level organizations. We are a small, but mighty, team of experts who know how to stretch, adapt, and put on any hat required in the moment to make our clients successful and enable Fortellar’s growth. Keys to success at Fortellar include:

1. Collaboration: You demonstrate excellence in remote collaboration across your Fortellar and client teams.
2. Growth Mindset: You embrace personal growth and are always learning new things to support your team, your clients, and your personal goals.
3. Client Success: You have a passion for your client’s success – you don’t just deliver to the contract you ensure that your client’s goals and needs are met.
4. Humanity First: Honest and transparency are your natural instincts – your actions speak louder than your words and your team members love working with you.
5. Entrepreneurial: You find a way to get it done, no matter what the challenges or seeming blockers are in front of you.

Work Environment

1. Fully Remote
2. Travel Requirements: 10%