Principal Technical Program Manager

J.P. Morgan; Palo Alto (CA); On-site; USD 150,000 - 190,000; Full time

Job summary

J.P. Morgan seeks a Principal Technical Program Manager to lead multi‑functional technology programs across the firm, delivering innovative solutions while aligning with strategic goals.

You will oversee budgets, resources, and cross‑functional teams, using AI capabilities to accelerate planning and reporting, with strong risk management and governance. You will partner with risk, compliance, and business units to navigate high‑governed environments, champion continuous improvement, and ensure

Qualifications

• 7+ years of experience in technical program management leading complex technology projects in large organizations.
• Experience using enterprise‑grade AI capabilities to support program workflows with strong validation and data sensitivity awareness.
• Ability to review AI-assisted plans and risks before use, escalating when uncertain.

Responsibilities

• Develop and implement strategic technical program plans across multi‑functional teams and budgets.
• Lead cross‑functional execution, monitor timelines, and mitigate risks and roadblocks.
• Foster relationships with stakeholders and clients, defining decision protocols for outcomes.

Skills

Technical program management

AI governance

Stakeholder management

Risk management

Change management

Analytical thinking

Job description

Elevate your career by steering multi-faceted tech programs, integrating innovative solutions for a dynamic impact across global operations.

As a Principal Technical Program Manager in the Commercial and investment Bank Payments Production Management team, you will lead complex, multi-functional technology projects and programs that will impact experiences for multiple groups across the firm, including clients, employees, and stakeholders. Your advanced analytical reasoning and adaptability skills will enable you to break down business, technical, and operational objectives into manageable tasks, while navigating through ambiguity and driving change. With demonstrated technical fluency, you will effectively manage resources, budgets, and cross-functional teams to deliver innovative solutions that align with the firm's strategic goals. Your exceptional communication and influencing abilities will foster productive relationships with stakeholders, ensuring alignment and effective risk management. In this pivotal role, you will contribute to the development of new policies and processes, shaping the future of our technology landscape.

Job responsibilities

• Develop and implement strategic technical program plans, aligning with organizational goals and cross-functional collaboration, and oversee complex program execution by managing resources, budgets, and timelines while mitigating risks and addressing roadblocks
• Uses enterprise-authorized AI capabilities within the work environment to accelerate program planning, dependency/risk synthesis, and executive-ready reporting, validating outputs and handling data according to sensitivity requirements.
• Foster strong relationships with stakeholders, clients, and cross-functional teams, providing direction and defining decision-making procedures for beneficial outcomes
• Champion continuous improvement by identifying process optimization opportunities, incorporating best practices, and staying abreast of emerging technologies
• Promotes reuse-first, AI-assisted practices for program governance and continuous improvement routines, ensuring human review and alignment to delivery standards.

Required qualifications, capabilities, and skills

• 7+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in large organizations
• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support technical program management workflows with strong validation habits and awareness of data sensitivity.
• Ability to review and validate AI-assisted plans, risks, and recommendations before use, escalating when uncertain and following data handling expectations.
• Advanced analytical reasoning skills, applying critical thinking and problem-solving techniques to break down business, technical, and operational objectives
• Proven ability in leading through change, managing dependencies, and controlling change in high-pressure, shifting environments
• Advanced expertise in stakeholder management, establishing productive relationships, and driving beneficial outcomes aligned with firm objectives

Preferred qualifications, capabilities, and skills

• Experience supporting enterprise-scale payments or regulated financial services environments
• Familiarity with operational metrics frameworks such as service level indicators, service level objectives, and error budgets
• Experience partnering with risk, compliance, and control stakeholders to implement change in highly governed environments
• Experience driving agile-at-scale delivery and or Lean continuous improvement practices

This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorgan Chase’s review of criminal conviction history, including pretrial diversions or program entries.