Principal Technical Product Manager

machinifyinc; United States; Remote; USD 140,000 - 200,000; Full time

Benefits offered by this job

Remote US

Medical, Dental, Vision coverage

FSAs/HSA

Tuition reimbursement

401(k) with company match

Flexible PTO

Equity

Job summary

Machinify Inc. seeks a product leader to own the direction of AI-driven pharmacy payment integrity workflows, combining product management with hands-on software engineering.

You will shape automation across operational tools, dashboards, and customer reporting to demonstrate ROI for health plan customers. You will set roadmaps for AI workflows, design voice and API integrations, and translate operational expertise into scalable product rules.

Qualifications

• Bachelor’s or Master’s degree in computer science.
• 5+ years combining product management and software engineering with hands-on coding.
• Technical understanding of AI agents, voice interfaces, APIs, data pipelines, and BI platforms.
• Proven success turning manual processes into automation with measurable ROI.
• Experience building analytics products for external customers.
• Strong collaboration with operations teams and domain experts.

Responsibilities

• Set the roadmap for AI-driven workflows covering coordination-of-benefits investigations, coverage primacy decisions, validation, claims tagging, and recovery handoffs.
• Design conversational voice workflows to replace phone and IVR verification, integrating insurance discovery services and pharmacy benefit manager portals.
• Develop automation for billing, invoicing, denial follow-up, and payment recovery submissions.
• Improve customer analytics and portal experiences with timely dashboards, service-level visibility, recovery tracking, and self-service reports.
• Define agent decision logic, human review handoffs, quality safeguards, and plans for moving pilots into broader deployment.
• Work with operations specialists to identify automatable processes and translate their expertise into product rules and measurable outcomes.

Skills

PM + SWE experience

AI agent tech

Voice interfaces

APIs

Data pipelines

BI platforms

Education

Bachelor’s or Master’s in Computer Science

Tools

Agent-based AI

Voice interfaces

Job description

Role overview

Own the product direction for automating pharmacy payment integrity workflows with AI, conversational systems, and connected data services. The work spans operational tools and customer-facing reporting, with a focus on turning manual investigations and recovery processes into reliable automation that can demonstrate value to health plan customers.

Responsibilities

• Set the roadmap for AI-driven workflows covering coordination-of-benefits investigations, coverage primacy decisions, validation, claims tagging, and recovery handoffs.
• Design conversational voice workflows to replace phone and IVR verification, integrating insurance discovery services and pharmacy benefit manager portals.
• Develop automation for billing, invoicing, denial follow-up, and payment recovery submissions.
• Improve customer analytics and portal experiences with timely dashboards, service-level visibility, recovery tracking, and self-service reports.
• Define agent decision logic, human review handoffs, quality safeguards, and plans for moving pilots into broader deployment.
• Work with operations specialists to identify automatable processes and translate their expertise into product rules and measurable outcomes.

Requirements

• Bachelor's or master's degree in computer science.
• At least five years of combined experience working as both a product manager and a software engineer, including hands-on coding.
• Technical understanding of agent-based AI, voice interfaces, APIs, data pipelines, and business intelligence platforms.
• Demonstrated success converting manual processes into automation-focused products with measurable return on investment.
• Experience building analytics products for external customers.
• Strong ability to collaborate with operations teams and domain specialists.

Nice to have

• Healthcare industry experience or a background in management consulting.

Benefits and work setup

• Remote work from anywhere in the United States in a digital-first environment.
• Medical, dental, and vision coverage; flexible spending and health savings accounts; tuition reimbursement; and a retirement plan with employer matching.
• The source also lists flexible paid time off, equity, and additional health and wellness offerings. Compensation depends on candidate experience, skills, and other factors.