Principal Technical Marketing Engineer

Zscaler; San Jose (CA); Remote; USD 196,000 - 245,000; Full time

Job summary

Zscaler is hiring a Principal Technical Marketing Engineer to drive technical enablement and field readiness for Zero Trust Branch and Zscaler Digital Experience. This remote role reports to the Director of Product Management and acts as a bridge between field teams and core engineering to accelerate adoption and reduce sales friction.

You will own hands-on POVs, design lab topologies, author deployment runbooks, and deliver training sessions and webinars for SEs and partners.

Qualifications

• 10+ years of hands-on experience in technical marketing, product management, or solutions architecture.
• Advanced packet analysis and troubleshooting using Wireshark and tcpdump, and related tools.
• Experience building and maintaining multi‑vendor physical and virtual network lab topologies.

Responsibilities

• Own hands-on technical POVs, architectural demos, and pilot evaluations for enterprise prospects to validate capabilities.
• Design, deploy, and maintain resilient physical and virtual networking lab topologies.
• Serve as the primary technical troubleshooting bridge between field teams and core engineering.
• Author production-ready technical collateral, including deployment runbooks and reference architectures.
• Deliver field enablement sessions, training workshops, and webinars for SEs and partners.

Skills

AI tools exploration

POV pilots leadership

10+ years experience

Network lab topologies

Packet analysis

Tools

Wireshark

tcpdump

Traffic generation tools

Lab virtualization

Job description

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform.

We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler.

Role

We are seeking a hands-on, self-starting Principal Technical Marketing Engineer with deep networking and monitoring expertise to drive technical enablement, customer validation, and field readiness for our next-generation Zero Trust Branch and Zscaler Digital Experience solutions. In this remote role, you will report to the Director of Product Management within the Zscaler Digital Experience department, serving as a critical bridge between our field teams and core engineering. Your mission is to accelerate adoption, reduce sales friction, and standardize post‑sales time‑to‑value through hands‑on technical validation and world‑class enablement collateral.

What You’ll Do

• Own hands‑on technical POVs, architectural demos, and pilot evaluations for enterprise prospects and customers to validate capabilities and accelerate deal closure
• Design, deploy, and maintain resilient physical and virtual networking lab topologies
• Serve as the primary technical troubleshooting bridge and escalation path between field teams and core engineering
• Author production‑ready technical collateral, including step‑by‑step deployment runbooks, reference architectures, and competitive test plans
• Deliver high‑impact field enablement sessions, hands‑on training workshops, and webinars for SEs, professional services, and partner architects

Who You Are (Success Profile)

• You thrive in ambiguity, comfortably building the path as you walk it and seeing uncertainty as the raw material to create something meaningful.
• You act like an owner, fueled by a passion for the mission, a strong bias for action, and the ability to navigate seamlessly between high‑level strategy and hands‑on execution.
• You are a high‑trust collaborator who values transparency, actively giving and receiving continuous, respectful feedback to strengthen the team.
• You are a learner with a true growth mindset, actively seeking feedback to continuously develop yourself and build stronger partnerships.
• You are deeply customer‑obsessed, anchoring your decisions in solving real‑world challenges for both internal and external stakeholders.

What We’re Looking For (Minimum Qualifications)

• Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem‑solving
• Proven track record of leading hands‑on customer Proof of Value (POV) pilots and executive architectural evaluations
• 10+ years of hands‑on experience in technical marketing, product management, or solutions architecture
• Deep proficiency in building and maintaining multi‑vendor physical and virtual network lab topologies
• Advanced packet analysis and troubleshooting expertise using Wireshark, tcpdump, and traffic generation tools to diagnose routing anomalies, latency/jitter, MTU issues, and NAT/firewall traversal

What Will Make You Stand Out (Preferred Qualifications)

• Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem‑solving
• Hands‑on experience with cloud network frameworks, such as AWS Transit Gateways/VPCs, GCP Cloud Routers, or Azure Virtual WAN, to connect distributed branches to cloud environments
• Prior experience with network observability and monitoring solutions

Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job‑related skills, experience, and relevant education or training.

The base salary range listed for this full‑time position excludes commission/ bonus/ equity (if applicable) + benefits.

Base Pay Range

$196,000 - $245,000 USD

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• In‑office perks, and more!

Learn more about Zscaler's hybrid working model and benefits here .

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy‑related support.