Principal Tech Engineer - AI-Driven Workplace

Guardian Life; Town of Bethlehem (NY); Hybrid; USD 118,980 - 195,465; Full time

Job summary

Guardian Life seeks a Principal Technology Engineer to advance Workplace, Communications and Collaboration capabilities for Agencies & Producers. You will partner with field and home office teams to define a roadmap and deliver AI-enabled tools that connect, collaborate, and transact more efficiently.

You will promote adoption of Microsoft 365, Copilots and related AI features, manage field requests, and help secure the Windows collaboration environment for the field.

Qualifications

• Bachelor’s degree in computer science, information systems, computer engineering, Systems Analyst or related field or equivalent work experience.
• Solid understanding of workplace and messaging technologies.
• Experience working with field/sales personnel a plus.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and communicate technical concepts to non-technical stakeholders.
• Strong attention to detail and a commitment to delivering high-quality work within defined timelines.
• Experience working in financial services or insurance
• Knowledge of multiple technologies including but not limited to Microsoft 365, Zoom, Hearsay, Microsoft CoPilot, Cloud services (AWS/ Azure), Mac/PC, and mobile.

Responsibilities

• Maximize the capabilities that Guardian already has access to, to promote and train, encourage adoption, in the field and agencies.
• Champion the adoption and implementation of AI technologies across the field workplace.
• Facilitate feedback from field members on existing workplace tools, identify trends, areas that we can tune or influence vendors and work towards continuous improvements for field experience.
• Research and assist with implementation of new technologies and solutions that can improve the efficiency and security of the Windows collaboration environment for the field.
• Collaborate with technical leads to develop new and existing solutions targeting cloud and mobile platforms for field workplace.
• Research, analyze design, propose and deliver solutions that are appropriate for the workplace.
• Responsible for the management of new technology field requests – ensure a comprehensive list of “approved” field technology requests are maintained and business/technology owners are identified.
• Be responsible for key agency technology tools such as Storefront and email branding process
• Assist, as needed, the cyber lead with CDM setups and changes.
• Maintain the architectural runway for the workplace by creating an architectural vision and roadmaps for Guardian teams with the sole purpose of supporting our Field & Agency distribution arms.

Skills

AI-driven solutions

Workplace technologies

Communication skills

Cross-functional collaboration

Microsoft 365

Cloud services (AWS/Azure)

CoPilot

Zoom

Mac/PC & mobile

Education

Bachelor’s degree in computer science, information systems, computer engineering, Systems Analyst or related field

Tools

Zoom

Hearsay

Microsoft CoPilot

Storefront

AWS/Azure

Job description

Guardian Life seeks a Principal Technology Engineer to advance Workplace, Communications and Collaboration capabilities for Agencies & Producers. You will partner with field and home office teams to define a roadmap and deliver AI-enabled tools that connect, collaborate, and transact more efficiently.

You will promote adoption of Microsoft 365, Copilots and related AI features, manage field requests, and help secure the Windows collaboration environment for the field.