Principal Systems Analyst

Fidelity Investments Inc.; Westlake (TX); On-site; USD 120,000 - 160,000; Full time

Job summary

Fidelity Investments is seeking a Principal Systems Analyst who will bridge business, product, and engineering teams to shape the technical product vision and solution design.

The role involves developing end-to-end understanding of applications and processes to design scalable solutions for cross-functional, distributed teams, and translating requirements into technical specs and user stories. You will lead complex analysis and coordinate releases across teams.

Qualifications

• Bachelor’s degree with 9 years of experience in business and/or systems analysis within a software development environment.
• Experience with JIRA, Confluence, and SharePoint.
• Excellent written and verbal communication; ability to elicit detailed requirements.
• Advanced analytical skills to evaluate systems and design scalable solutions.

Responsibilities

• Serve as the primary liaison between business, product, and engineering teams.
• Lead systems analysis efforts for complex, cross-functional initiatives.
• Translate business requirements into clear, actionable technical specifications and user stories.
• Partner with engineering and architecture to drive solution design and implementation approaches.
• Build deep expertise in existing applications, workflows, and business processes.
• Identify and drive modernization, optimization, and automation opportunities.
• Coordinate release planning and manage cross-team dependencies.
• Facilitate planning, backlog refinement, and retrospectives; remove delivery impediments.

Skills

Communication skills

Analytical skills

Multitasking

Requirements/User stories

Education

Bachelor's degree in a relevant field

Tools

JIRA

Confluence

SharePoint

Visio

Postman/Insomnia

XML/JSON

Job description

Job Description:

Principal Systems Analyst

Note: Fidelity will not provide immigration sponsorship for this position.

The Role

The Principal Systems Analyst serves as a strategic liaison across business, product, and engineering teams, ensuring alignment between technology solutions and business objectives. As a key member of the delivery team, you will help shape the technical product vision, architecture, and solution design.

You will develop a deep, end-to-end understanding of existing applications and business processes to define requirements and design solutions for modern and emerging technologies. In this role, you will translate complex business needs into scalable, actionable solutions for highly collaborative, cross-functional, and geographically distributed engineering teams.

As a principal-level contributor, you will lead complex systems analysis efforts, influence decision-making across stakeholders, and deliver strategic recommendations that address critical business challenges and opportunities. You will also coordinate release activities, manage dependencies across teams, and play an active role in delivery planning and execution.

Key Responsibilities

• Serve as the primary liaison between business, product, and engineering teams
• Lead systems analysis efforts for complex, cross-functional initiatives
• Translate business requirements into clear, actionable technical specifications and user stories
• Partner with engineering and architecture to drive solution design and implementation approaches
• Build deep expertise in existing applications, workflows, and business processes
• Identify and drive opportunities for modernization, optimization, and automation
• Influence stakeholders and provide strategic, data-informed recommendations aligned with business goals
• Coordinate release planning and manage cross-team dependencies in fast-paced environments
• Facilitate and contribute to team rituals such as planning sessions, backlog refinement, and retrospectives
• Proactively identify and help remove delivery impediments to improve team effectiveness

The Expertise and Skills You Bring

• Bachelor’s degree with 9 years of experience in business and/or systems analysis within a software development environment
• Strong experience with software development practices, tools, and collaboration platforms (JIRA, Confluence, SharePoint)
• Excellent written and verbal communication skills, with the ability to engage stakeholders and elicit detailed requirements
• Advanced analytical skills with the ability to evaluate existing systems and recommend scalable, effective solutions
• Proven ability to manage multiple priorities in a fast-paced, collaborative environment
• Experience developing detailed requirements, user stories, and supporting documentation
• Strong consulting mindset with the ability to ask insightful questions and uncover underlying business needs
• Ability to clearly communicate technical concepts to both technical and non-technical audiences
• Experience with process modeling, workflow design, and system/architecture diagramming (e.g., Visio or similar tools)
• Familiarity with data analysis and modeling, including SQL and working with large datasets
• Experience with data formats and tools such as XML, JSON, Postman/Insomnia, and relational databases
• Highly adaptable, self-motivated, and able to quickly learn new technologies and business domains

Preferred Qualifications

• Background in workflow and process optimization
• Experience supporting BPM or workflow automation platforms

The Team

The WI Automation and Workflow Solutions team is a group of technologists and BPM experts focused on modernizing and transforming Workplace Investing operations. We build cloud-based applications to replace legacy systems and advance workflow transformation through modern BPM platforms—enabling scalable, efficient, and future-ready operations.

Fidelity’s Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.