Principal Support Analyst

7 Brew Coffee; Springdale (AR); On-site; USD 85,000 - 115,000; Full time

Job summary

7 Brew Coffee in Springdale, Arkansas is seeking a Systems Support Analyst to lead the support and optimization of vital technology systems. You will ensure stability and performance of POS systems and network infrastructure while collaborating closely with cross-functional teams.

This position requires over 10 years of IT experience, troubleshooting capabilities, and a strong focus on improving user experience across multiple locations. Join us to make a significant impact in a growing QSR brand!

Qualifications

• 10+ years of experience in IT systems support, networking, and integrations.
• Advanced experience with multi-site environments.
• Experience managing and leading ITSM tools.

Responsibilities

• Lead root cause analysis for high-impact incidents.
• Define and document standards and processes.
• Troubleshoot complex POS issues and integrations.

Skills

IT systems support

Networking

Integrations

Strong communication

ITSM tools

Job description

7 Brew is a rapidly expanding drive through beverage experience with over 700+ locations across 38 states in the US. We are one of the fastest-growing QSR brands in the world, with plans to open more domestic locations in 2026.

We're passionate about crafting delicious and unique beverages while providing a fast and friendly customer experience. We believe in creating a vibrant and energetic work environment where our team members can thrive and grow.

Our mission is to cultivate kindness one tasty drink at a time.

WHAT’S BREWING IN THIS ROLE...

Seeking highly experienced systems support analyst to lead the support, optimization, and lifecycle management of critical in-stand and operational technologies. This role is responsible for ensuring stability, scalability, and performance across POS systems, network infrastructure (WiFi/LAN), digital display boards, tablets/iPads, and payment systems.

This individual will serve as a technical leader, owning complex issue resolution, driving standardization, and partnering with cross-functional teams and vendors to improve system reliability and user experience across all stands.

THE FLAVOR YOU ADD...

• Lead root cause analysis for high-impact incidents and implement long-term fixes
• Define and document standards, processes, and best practices for in stand systems and deployments
• Troubleshoot complex POS issues, including integrations with payment processors and backend systems
• Evaluate and recommend new technologies, tools, and vendors
• Troubleshoot performance issues across routers, switches, firewalls, and access points
• Partner with MSPs and vendors to resolve escalated connectivity issues timely
• Support large-scale rollouts and hardware refresh initiatives
• Analyze support trends and implement proactive improvements
• Maintain detailed documentation of systems, configurations, and troubleshooting procedures

MUST-HAVE INGREDIENTS...

• 10+ years of experience in IT systems support, networking, and integrations
• Advanced experience with multi-site environments
• Proven track record to troubleshoot complex cross system issues
• Strong communication skills with technical and non-technical stakeholders
• Experience setting up, managing, and leading ITSM tools
• Foster a culture of accountability, responsiveness, and continuous improvement
• Experience defining and tracking SLA and support KPIs

Why Join 7 Brew?

At 7 Brew, you’ll be part of one of the fastest-growing QSR brands in the U.S. We offer opportunities for career development, a supportive team culture, and the chance to make a difference while having fun at work.

If you’re excited to join a team that values kindness, speed, and great drinks—we’d love to hear from you!