Principal Strategic Researcher — Remote Insights Lead

Zillow Group Inc.; United States; Hybrid; USD 173,000 - 276,000; Full time

Job summary

Zillow Group Inc. is seeking a Principal Strategic Researcher to lead high-impact research across product, design, and engineering.

The role emphasizes identifying critical questions, designing rigorous mixed-methods studies, and partnering with senior leaders to translate learnings into bold product decisions. As a remote-eligible position, you will advance Zillow's customer understanding, build reusable knowledge, and leverage AI tools to accelerate impact while collaborating with

Qualifications

• 10+ years executing research in a product-focused environment.
• Developed a comprehensive mixed-methods toolkit and selects the right approach for the problem, risk and decision.
• Led strategic research that shaped product or business direction and influenced executives.
• Demonstrated ability to influence senior leaders through storytelling and trusted relationships.
• Thrive in ambiguity and define a path forward when the problem and audience are evolving.
• Created frameworks and models to codify findings and land them with partners.
• Owns the strategic operator mindset beyond pure research.
• Hands-on experience with AI tools in research workflow.

Responsibilities

• Identify customer-focused questions that matter in ambiguous spaces.
• Design and execute mixed-methods research to influence decision-making.
• Shape product strategy through close partnership with product, design, engineering, and business leaders.
• Build and refresh foundational customer understanding from strategic research.
• Raise the bar for research craft and customer judgment with colleagues.
• Use AI tools to amplify strengths and land learnings with partners.

Skills

Strategic research

Mixed-methods

Executive influence

Frameworks

AI in research

Ambiguity management

Tools

AI tools in research

Job description

Zillow Group Inc. is seeking a Principal Strategic Researcher to lead high-impact research across product, design, and engineering.

The role emphasizes identifying critical questions, designing rigorous mixed-methods studies, and partnering with senior leaders to translate learnings into bold product decisions. As a remote-eligible position, you will advance Zillow's customer understanding, build reusable knowledge, and leverage AI tools to accelerate impact while collaborating with