Principal Strategic Partner Manager

Hearst Corporation; South San Francisco (CA); Hybrid; USD 180,000 - 230,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) retirement plan

Flexible spending accounts

Paid holidays & time off

Job summary

First Databank, Inc. (FDB) seeks a Senior Strategic Partner Manager in the Customer Success team based in San Francisco with a hybrid work model, onsite at least three days per week.

You will own strategic partnerships, manage renewals, and drive measurable value across a complex organization. You will collaborate with product, engineering, clinical and data teams, expanding relationships and aligning partner goals with FDB capabilities to maximize impact for health plans, hospitals and

Qualifications

• 10+ years in strategic customer success or enterprise partnerships.
• Direct accountability for renewing large enterprise agreements.
• Experience with data integration, content licensing, or API-based solutions.
• Experience supporting global enterprise customers.

Responsibilities

• Own the renewal and lead renewal strategy with executive support.
• Expand and deepen relationships across product, engineering, AI, data, clinical and business teams.
• Translate partner goals into measurable outcomes and a review cadence.
• Lead value realization with adoption and performance signals.
• Coordinate end-to-end experience including onboarding, content, and support.
• Be the partner's voice inside FDB to set priorities and actions.
• Lead executive business reviews and strategic working sessions.
• Identify expansion opportunities and hand to sales for growth.

Skills

Strategic customer success

Enterprise account management

Strategic partnerships

Consultative leadership

Renewal management

AI-enabled product experience

Job description

In Some Jobs You Take Orders. In This One, You Write History.

Join the healthcare information technology team that’s turning drug and medical device data into knowledge used by thousands of hospitals; the majority of U.S. health plans, retail pharmacies, and pharmacy benefit managers; and millions of healthcare decision makers throughout the world. Partnering with our information system developer and healthcare institution customers, you’ll help evolve leading-edge thinking into reality and make a measurable difference in improving human health.

We’re looking for people who are: Intelligent. Productive. Committed. Willing and able to go above and beyond. Passionate about making a difference. Innovative. Energized. And want to play an essential role in a successful company’s continued growth.

Are you ready for this exciting challenge?

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First Databank (FDB) is currently seeking a Principal Strategic Partner Manager in the Customer Success department. FDB is extending its consumer medication data into digital health products and AI-enabled technology platforms. We are hiring a senior partnership lead to own one of FDB's largest strategic partnerships.

You will be the partner's dedicated relationship owner and accountable for renewal of the agreement. You will help the partner get the most from FDB solutions, show measurable value, and deepen engagement across a complex organization. This role will lead through influence, bringing FDB's product, clinical, technical, and commercial teams together around shared goals with the partner.

This position is based out of our San Francisco, CA office and follows a hybrid work model, with an expectation to work onsite at least three days per week.

Responsibilities:

• Own the renewal: Hold accountability for renewing the partnership agreement. Build the renewal strategy, track readiness, surface risk early, and lead the renewal with support from FDB executive, legal, and finance teams.
• Expand and deepen relationships: Build regular dialogue across the partner's product, engineering, AI and data, clinical, and business teams. Map stakeholders, secure executive sponsors, and keep decision-makers engaged.
• Own the partner success plan: Translate the partner's goals into measurable outcomes, milestones, owners, and a review cadence. Keep the plan and the account record (stakeholders, decisions, risks, commitments) current as use cases evolve.
• Lead value realization: Establish success measures, review adoption and performance signals, find optimization opportunities, and communicate the impact of FDB content in the partner's consumer products.
• Coordinate FDB's end-to-end experience: Oversee technical onboarding, content and documentation needs, issue resolution, education, and ongoing product engagement, bringing the right FDB experts into each discussion.
• Be the partner's voice inside FDB: Turn partner feedback into clear priorities, decisions, and actions for Product, Development, Content, Implementation, Support, and executive leadership, then close the loop with the partner.
• Lead executive business reviews and strategic working sessions: Connect product capabilities to partner outcomes for technical and nontechnical audiences, remove barriers to progress, and make sure every commitment has an accountable owner.
• Surface expansion opportunities: Identify where the partner's evolving needs create new opportunities and hand them to FDB's sales team, which owns expansion.

Required Skills:

• 10 or more years in strategic customer success, enterprise account management, strategic partnerships, or consultative client leadership, including ownership of complex, high-value relationships.
• Direct accountability for renewing large enterprise agreements, working with legal, finance, and executive teams.
• Experience partnering with large technology platforms or AI-enabled products, including data integration, content licensing, or API-based solutions.
• A record of building credibility with senior stakeholders in complex, matrixed organizations with competing priorities.

Required Experience:

• Healthcare technology, clinical data, medication information, digital health, or a related regulated environment.
• Consumer-facing health or technology products.
• Familiarity with product development and technical implementation lifecycles and working closely with engineering and data teams.
• Supporting global enterprise customers.

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About FDB:

FDB is the leading provider of drug and medical device knowledge that helps healthcare professionals make precise decisions. With thousands of customers worldwide, FDB enables our information system developer partners to deliver valuable, useful, and differentiated solutions. We offer more than three decades of experience in transforming medical knowledge into actionable, targeted, and effective solutions that help improve patient safety, operational efficiency, and healthcare outcomes. For a complete look at our solutions and services, please visit www.fdbhealth.com or follow us on and LinkedIn .

We value Integrity, Respect, Responsibility, Teamwork, and Creativity. Our offices in South San Francisco and Indianapolis have been awarded with Top Workplaces honors by The Bay Area News Group and the Indy Star, since 2016 (the Top Workplaces honors are based solely on the results of an employee feedback survey by a leading research firm that specializes in organizational health and workplace improvement). FDB offers competitive salaries and extensive benefits – including medical, dental, vision, long term disability, life insurance, and matching 401k.

First Databank, Inc. (FDB) endeavors to make www.fdbhealth.com accessible to all users. If you would like to contact us regarding the accessibility of your website or need assistance completing the application process, please email [e-mail] . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

This role is also eligible for a competitive benefits package that includes medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending savings account; paid holidays; paid time off; employee assistance program; and other company benefits.