Principal Specialist, Fraud

Sallie Mae; New Castle (DE); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive base salary

Bonus incentives

PTO & holidays

401k match

Medical coverage

Disability & life

Hybrid work

Parental leave

Fitness centers

Job summary

Sallie Mae is seeking a Principal Specialist, Fraud to help analyze data, monitor transactions, and implement fraud prevention measures protecting customers and company assets.

You will use detection tools, investigate suspicious activities, and support training while promoting security best practices across the team. This role emphasizes analytics, accuracy, and customer care in a hybrid U.S. work environment.

Qualifications

• Strong analytical skills to interpret data and identify patterns or anomalies.
• Proficiency with Excel or similar data analysis tools.
• Detail-oriented mindset with a focus on accuracy and precision.
• Excellent written and verbal communication skills.
• Knowledge of fraud prevention techniques and best practices is advantageous.
• Familiarity with financial systems and e-commerce platforms is a plus.

Responsibilities

• Monitor and analyze transactions, accounts, and user activities to identify fraud indicators or suspicious patterns.
• Use fraud detection tools to proactively identify and analyze patterns and risk.
• Analyze data sets and customer profiles to identify anomalies and potential fraud trends.
• Investigate flagged activities, gather evidence, and build case files for further action.
• Assist customers through identity theft events.
• Support implementation and maintenance of fraud prevention strategies, policies, and procedures.
• Assist in raising fraud awareness and developing training materials.

Skills

Analytical skills

Excel proficiency

Detail-oriented

Communication skills

Fraud prevention

Financial systems

Education

Bachelor's degree

Tools

Fraud detection software

Job description

When you join Sallie Mae, you become a champion for all students.

We’re on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big.

Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We’re changing. Because students need a better way.

We’re looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students—and for each other.

This is where diverse backgrounds, beliefs, and perspectives matter. It’s where you’re empowered to bring your authentic self to work.

Feeling your best allows you to do your best. Our benefits take care of the whole you—from physical and mental to financial and professional. You’ll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more.

We’re obsessed with impact and making a real difference. For us, that means putting relationships first, asking “why not?” when tackling challenges, and continuously learning new skills.

Come do more than join something, change something. For students, for future generations, for the future of education.

What You’ll Contribute

The Principal Specialist, Fraud will be responsible for assisting in analyzing data, monitoring transactions, and implementing fraud prevention measures to safeguard our company’s assets and protect our customers.

What You’ll Do

• Assist in monitoring and analyzing transactions, accounts, and user activities to identify potential fraud indicators or suspicious patterns.
• Utilize fraud detection tools, systems, and data analysis techniques to proactively identify and ___?**?**
• Conduct detailed analysis of data sets, customer profiles, and transactional information to identify anomalies and potential fraud trends.
• Investigate flagged activities, gather evidence, and build comprehensive case files for further action.
• Assist customers through an identity theft event.
• Support the implementation and maintenance of fraud prevention strategies, policies, and procedures.
• Assist in raising fraud awareness among employees by promoting best practices, sharing fraud prevention tips, and assisting in the development of training materials.

The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role.

What you have

Minimum: Indicate minimum education, skills and experience required.

• Strong analytical skills with the ability to interpret data and identify patterns or anomalies.
• Proficiency in using Microsoft Excel or other data analysis tools.
• Detail-oriented mindset with a focus on accuracy and precision.
• Excellent communication skills, both written and verbal.
• Knowledge of fraud prevention techniques, tools, and industry best practices is advantageous.
• Familiarity with financial systems, payment methods, and e-commerce platforms is a plus.

Preferred: Indicate “nice to haves” regarding education, skills, and experience.

• Bachelor’s degree in a relevant field such as business administration, finance, or criminal justice.
• 1-2 years of experience in fraud prevention, detection, or related roles is a plus.

The Americans with Disabilities Act

The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the “essential functions” of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing that function, or only a limited number of employees are available to perform that function.

Feeling your best helps you do your best:

Our benefits take care of the whole you—so you can build your work around your life (not the other way around!).

• Competitive base salaries

• Bonus incentives

• Generous PTO, Floating Holidays and 12 Federal Holidays observed

• Support for financial-well-being and retirement401k with employer match

• Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more

• Employer paid short-term/long-term disability and basic life insurance

• Flexible hybrid working arrangements.

• Paid parental leave and adoption reimbursement programs

• Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware)

• Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives

• Tuition Reimbursement and Family Scholarship Programs

• Career development and training opportunities

Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click hereto view the U.S. Pay Transparency Policy, here for federal job applicant notices, and here to view the California Employee Privacy Notice.

Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call [phone] and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.