Principal Solutions Engineer - Post-Sales, AMER

Talon.One; New York (NY); Remote; USD 160,000 - 215,000; Full time

Job summary

A leading company seeks a Principal Solutions Engineer to drive enterprise-level API integrations. This role offers the chance to impact technical practices and provide tailored solutions for enterprise clients, requiring strong API knowledge and project management skills, along with mentoring opportunities.

Benefits

Annual learning budget

Flexible PTO policy

Home office setup budget

Remote work for up to 90 days

WeWork On-Demand access

Mental health support

Benefits plan

401(k) plan with company match

100% company-paid Life Insurance

Qualifications

• 5+ years in technical consulting or solutions architecture.
• Experience with API-driven SaaS platforms integration.
• Strong communication skills for technical topics.

Responsibilities

• Lead design and implementation of large-scale API integrations.
• Analyze and troubleshoot API integrations for performance.
• Mentor Technical Account Managers on API architecture.

Skills

API technologies

Project management

Technical consulting

Communication

SaaS integration

Tools

Postman

Swagger

AWS

Azure

GCP

Job description

ABOUT US:

Talon.One is the most powerful incentives engine that unifies loyalty, promotions and gamification into one holistic platform.
Backed by enterprise-grade security and scalability, Talon.One empowers companies to build personalized, profitable promotions and loyalty programs using any data. Today, over 250 of the world’s most-loved brands including Adidas, Sephora and Carlsberg work with Talon.One to drive deeper engagement and lasting loyalty with their customers

ABOUT THE ROLE:

As our first Principal Solutions Engineer at Talon.One, you will be leading enterprise-level API integrations. This newly created role focuses exclusively on delivering these complex integrations, which often span over a year due to their complexity. You will lead the charge on these initiatives, collaborating closely with cross-functional teams while acting as a trusted advisor to ensure customer success. While you won't have direct reports, you'll be in a unique position to mentor and share your expertise with the US & EMEA Technical Account Management (TAM) team, shaping both technical and project management best practices. This is a rare opportunity to make a significant impact, allowing you the freedom to define the role while driving excellence in integrations.

This is a remote role; however, you must be located within commuting distance of one of our hubs: New York, Denver, or Boston.

This role also requires occasional travel, estimated at 10%-20% of the time.

ONCE YOU ARE HERE YOU WILL:

• Serve as a trusted advisor to enterprise customers, offering tailored solutions and long-term architectural strategies
• Lead the design, development, and implementation of large-scale API integrations, ensuring alignment with customer goals, platform capabilities, and industry best practices
• Collaborate with implementation partners and system integrators (SIs) to ensure solution architectures are technically sound and in the customer’s best interest
• Drive project planning for enterprise-level integrations, including scope definition, resource allocation, timeline management, and stakeholder coordination
• Analyze, troubleshoot, and optimize API integrations, ensuring performance, scalability, and long-term maintainability post-launch, using tools like Postman, Swagger, and API gateways
• Evaluate integration outcomes and partner performance, delivering actionable insights for internal teams and future engagement strategies
• Mentor Technical Account Managers on API architecture, integration tooling, and project execution, enhancing team-wide technical depth

WHAT WE NEED YOU TO BRING TO THE TABLE:

• 5+ years in a technical consulting, solutions architecture, or developer/contractor role, ideally with direct experience integrating API-driven SaaS platforms for enterprise clients
• Familiarity with API technologies and tools such as REST, SOAP, OAuth, JSON/XML, Postman, Swagger (OpenAPI), and middleware platforms like Workato, Mulesoft, or Zapier
• Proven ability to lead complex technical projects, managing multiple stakeholders, risks, and deliverables in a structured, detail-oriented way
• Strong architectural understanding of modern cloud platforms (AWS, Azure, or GCP) and scalable SaaS systems
• Experience with Commerce Stacks, Consumer Data Platforms, and Consumer Engagement Platforms is a big plus
• Experience in Retail, CPG, Travel, Telco, or Delivery Services is beneficial
• Excellent communication skills, with the ability to explain complex technical topics clearly to both technical and non-technical audiences
• A collaborative, mentor-first mindset, with a passion for growing team capability and improving processes based on real-world integration challenges
• Experience in writing or reviewing integration code in languages such as Python, JavaScript (Node.js), or Java to support and debug integrations

WHAT'S IN IT FOR YOU:

• $1,200 annual learning budget and full LinkedIn Learning access
• Manage your own time off with our flexible PTO policy
• $350 home office setup budget, a $50 monthly home office allowance
• Freedom to work from abroad for up to 90 days worldwide!
• WeWork On-Demand access for flexible workspace solutions
• Mental health support with nilo.health
• Choose from top-tier Medical, Dental, and Vision plans (Blue Cross Blue Shield MA, MetLife, VSP)
• Build your savings with our 401(k) plan, including a 100% company match on your contributions up to 4%
• We provide 100% company-paid Life Insurance, Short-Term, and Long-Term Disability coverage

The total compensation for this role is $160,000 - $215,000, though actual compensation may vary depending on factors such as relevant experience, skills, qualifications, certifications, and location. The salary range is subject to change and may be adjusted at any time.