Principal Solutions Architect - Treasury Management Servicing

U.S. Bank; Minneapolis (MN); Hybrid; USD 149,000 - 176,000; Full time

Job summary

U.S. Bank is seeking a Principal Solutions Architect specializing in ServiceNow for a critical new project in Treasury Management. The role involves leading the design and implementation of a Customer Service Module, managing architecture, and guiding teams to ensure a seamless transition to a new system. Applicants should have extensive experience in ServiceNow and a solid background in technology leadership.

Benefits

Healthcare (medical, dental, vision)

401(k) and employer-funded retirement plan

Paid vacation

Up to 11 paid holidays

Adoption assistance

Qualifications

• 8+ years of relevant experience in ServiceNow.
• Deep knowledge of Customer Service Management modules.
• Experience with agile and cloud-based development.

Responsibilities

• Design and roll out the Customer Service Module for Global Treasury Management.
• Direct the overall data and application architecture.
• Lead multiple teams on implementation of user interfaces and APIs.

Skills

ServiceNow architecture

Cloud engineering

Program management

Technical documentation

Stakeholder engagement

Education

Bachelor's degree

Job description

Principal Solutions Architect - Treasury Management Servicing

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

This is a terrific opportunity for a ServiceNow architect to start at the very beginning of a green-field project to design and roll out the Customer Service Module for our Global Treasury Management customers at U.S. Bank. The architect will serve as the primary technology leader for the project – spanning ServiceNow to front-end interfaces to the data architecture. They will have an opportunity to select and help grow the team as this effort moves forward – getting in on the ground floor of a new, important, and high-priority effort for the bank.

The Principal Solutions Architect for ServiceNow develops innovative solutions and technology strategy. They own the end-to-end solution design strategy across teams and partner with other architects and engineers. Utilizes technical expertise and leadership skills to resolve issues and ensure product goals are met across the team. Take a hands-on approach with Proofs of Concept and Blueprints. Partners with technologists on key concepts and architectural designs and on defining the team's roadmap in line with the company and technology vision. Drives alignment to bank and industry standards. Evaluates vendor products and how to integrate with U.S. Bank infrastructure and standards. Adept with agile software development lifecycle and DevOps principles. Communicates with all parties involved in the product team (engineers, product owner, scrum master, third party vendors, end users, etc.) and takes a leadership role on the technology side. Provides a long-term view of the architecture direction and ensures technology delivery teams align with long-term vision. Brings awareness where processes, architecture, organization are not optimal and drives the team and leadership to make changes proactively to address them. Identifies and solves technical complexities or limitations that may impact product long-term product plans.

This position will be responsible for the ServiceNow module related to servicing our treasury management customers in USBank. The Solutions Architect for ServiceNow will be directing the overall data, application, and technical architecture to stand up the new module, front-to-back, and create a technical migration plan to move our internal users and interfaced applications to the new system. The Solutions Architect for ServiceNow will direct multiple teams working on the implementation of the user interface and APIs on architectural direction and be able to diagnose and solve complex integration and data challenges at the enterprise level.

Basic Qualifications:

• Bachelor's degree, or equivalent work experience
• 8+ years of relevant experience

Required Skills/Experience:

• 8+ years of experience in ServiceNow architecture and development
• Deep knowledge of ServiceNow, especially Customer Service Management (CSM) and related modules (e.g., Case Management, Knowledge, Virtual Agent).
• Hands-on experience with concepts, philosophies, tools and technologies in deploying applications in ServiceNow SaaS (and other cloud architectures)
• Knowledge of Cloud engineering, application architecture, application patterns and domain driven microservices
• Strong program management and stakeholder engagement skills, including agile and iterative approaches to product delivery
• Excellent communication skills including executive-level presentations and technical documentation
• Able to guide engineers and leaders on essential concepts and promote alignment with modern technology practices
  

Preferred Skills/Experience:

• Treasury Management or Corporate Banking business domain experience
• ServiceNow Certifications preferred
• Exposure to AI/ML features in ServiceNow (e.g., Predictive Intelligence, Virtual Agent Designer)
• REST API production and consumption, and designing complex systems using them
• SQL/Server, Postgres, and DB2 expertise, including data architecture, data definition, and structured query language
• Proven experience providing technology leadership for cross-functional teams, especially in offshore/India-based delivery models

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and flexibility to work outside the office location for the other days.

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

Basic term and optional term life insurance

Short-term and long-term disability

Pregnancy disability and parental leave

401(k) and employer-funded retirement plan

Paid vacation (from two to five weeks depending on salary grade and tenure)

Up to 11 paid holiday opportunities

Adoption assistance

Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program .

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $149,515.00 - $175,900.00

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

This is a terrific opportunity for a ServiceNow architect to start at the very beginning of a green-field project to design and roll out the Customer Service Module for our Global Treasury Management customers at U.S. Bank. The architect will serve as the primary technology leader for the project – spanning ServiceNow to front-end interfaces to the data architecture. They will have an opportunity to select and help grow the team as this effort moves forward – getting in on the ground floor of a new, important, and high-priority effort for the bank.

The Principal Solutions Architect for ServiceNow develops innovative solutions and technology strategy. They own the end-to-end solution design strategy across teams and partner with other architects and engineers. Utilizes technical expertise and leadership skills to resolve issues and ensure product goals are met across the team. Take a hands-on approach with Proofs of Concept and Blueprints. Partners with technologists on key concepts and architectural designs and on defining the team's roadmap in line with the company and technology vision. Drives alignment to bank and industry standards. Evaluates vendor products and how to integrate with U.S. Bank infrastructure and standards. Adept with agile software development lifecycle and DevOps principles. Communicates with all parties involved in the product team (engineers, product owner, scrum master, third party vendors, end users, etc.) and takes a leadership role on the technology side. Provides a long-term view of the architecture direction and ensures technology delivery teams align with long-term vision. Brings awareness where processes, architecture, organization are not optimal and drives the team and leadership to make changes proactively to address them. Identifies and solves technical complexities or limitations that may impact product long-term product plans.

This position will be responsible for the ServiceNow module related to servicing our treasury management customers in USBank. The Solutions Architect for ServiceNow will be directing the overall data, application, and technical architecture to stand up the new module, front-to-back, and create a technical migration plan to move our internal users and interfaced applications to the new system. The Solutions Architect for ServiceNow will direct multiple teams working on the implementation of the user interface and APIs on architectural direction and be able to diagnose and solve complex integration and data challenges at the enterprise level.

Basic Qualifications:

• Bachelor's degree, or equivalent work experience
• 8+ years of relevant experience

Required Skills/Experience:

• 8+ years of experience in ServiceNow architecture and development
• Deep knowledge of ServiceNow, especially Customer Service Management (CSM) and related modules (e.g., Case Management, Knowledge, Virtual Agent).
• Hands-on experience with concepts, philosophies, tools and technologies in deploying applications in ServiceNow SaaS (and other cloud architectures)
• Knowledge of Cloud engineering, application architecture, application patterns and domain driven microservices
• Strong program management and stakeholder engagement skills, including agile and iterative approaches to product delivery
• Excellent communication skills including executive-level presentations and technical documentation

• Able to guide engineers and leaders on essential concepts and promote alignment with modern technology practices
  

Preferred Skills/Experience:

• Treasury Management or Corporate Banking business domain experience
• ServiceNow Certifications preferred
• Exposure to AI/ML features in ServiceNow (e.g., Predictive Intelligence, Virtual Agent Designer)
• REST API production and consumption, and designing complex systems using them
• SQL/Server, Postgres, and DB2 expertise, including data architecture, data definition, and structured query language
• Proven experience providing technology leadership for cross-functional teams, especially in offshore/India-based delivery models

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and flexibility to work outside the office location for the other days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants .

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program .

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $149,515.00 - $175,900.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.

About the company

US Bancorp is an American bank holding company based in Minneapolis, Minnesota, and incorporated in Delaware.

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